Maersk

80 job(s) at Maersk

Maersk Tema, Ghana
Oct 17, 2019
Full Time
Are you an agile and innovative individual with a passion for selling? Do you desire to work in a dynamic environment? If yes, Maersk Ghana Limited seeks qualified candidates for the post of Sales Executive. The successful candidate will own and develop his/her allocated customers, deliver volume and revenue targets while remaining focused on relationship with customer portfolio for both OCE and L&S, manage sales pipeline, segmentation, and accurate forecasting for all assigned customers, Identify and manage controlled opportunities and monitor performance against KPI and take corrective action where necessary We offer Results orientation "Hunting" sales skills Best practice sales processes (e.g., account planning, contract negotiations) Strong customer knowledge Good market and product knowledge Value selling - The Essentials Key responsibilities Account Management Be proactive and assertive Customer relationship management Schedule and execute customer meetings Clearly mapping stakeholders and understanding their needs Revenue Management - Including D&D Create and manage specific customer plans allowing Maersk Line to maximize its revenue potential covering both OCE and L&S Keep abreast of market developments and report relevant information to Product and Sales/commercial Manager Proactively assist Finance and Customer Service in clearing outstanding invoices and longstanding containers respectively Value Selling through Pipeline Management Use Market Mapping to identify total potential volume for the customer Qualify customer opportunities using: Uncovering needs framework, understanding the buying phases Using and understanding the Value Selling methodology Build strong customer specific value propositions linking Maersk Line differentiators to customer's pains/needs Actively use Maersk Line CRM tool Sales Meetings/Activity Management Prepare for Sales meetings with clear agenda and desired outcomes in the CRM tool Follow the Value Selling principles Always send out confirmation letter to customer after the sales meetings We are looking for Bachelors Degree in Marketing, Sales or Business related course Minimum 3 years' sales experience in shipping/logistics industry Apt knowledge of the maritime/shipping industry is required Prospects for new accounts or opportunities Grows and up-sells to existing accounts, focusing on growth and profitability Strong ability to qualify leads Successfully manages negotiation process Strong ability to develop winning customer value propositions Leverages internal and external financial data to build winning strategies and understand account economics Builds and executes winning account strategies Builds strong and lasting relationships at all levels, focusing on decision makers and influencers Builds and maintains a strong network of customers Thoroughly understands customer drivers, needs and requirements Has strong knowledge about ML products, markets and industry trends
Maersk Conakry, Guinea
Oct 17, 2019
Full Time
Do you want to join a winning team? If you have been directed here, we consider you a talented professional and we would like to stay in touch with you for future job opportunities in commercial areas (sales, business development & customer service). "With a combined market share of 40% between our two brands Maersk Line and Safmarine, we are the leader of containerized ocean transportation in Northern West Africa cluster composed of seven countries: Cape Verde Islands, Gambia, Guinea, Guinea-Bissau, Mali, Mauritania and Senegal. Our success in this market is largely due to the highly-skilled, dynamic, winning team we have in our agencies in each of these locations. Our culture focuses on learning and empowerment of our employees to ensure their personal development and the growth of our organization. If you work well with others, have a can-do attitude, and the ambition and passion to excel, Maersk can offer you the perfect opportunity to build a long term and varied career in an international environment. " We offer International and dynamic environment Working within leading and winning organization Better understanding of market and customer facts and drivers Improve understanding of how best generate profit for Maersk Line Develop very deep strong knowledge about market, competitor and I- ndustry trends Strong proficiency on Business-to-business marketing Freedom to act with responsibility to deliver Strong Stakeholder skills development In case we have any new open position, we will primarily look for the candidates registered in this Maersk General Application - Commercial Roles. Key responsibilities Complete the online tests that will be sent to you and inform us in case your situation and interest in Maersk changes in any way. We are looking for People oriented, energetic, self-motivated and dedicated team player, with passion for shipping. Excellent command of written and spoken English Commercial mindset, excellent communication skills, stakeholder management skills, highly motivated candidates from all industries.
Maersk Lome, Togo
Oct 17, 2019
Full Time
Maersk Togo is looking to hire a Country Customer Service Manager to join our team. He/she will be responsible for the customer experience activities to the geographical area under supervision. Reporting to the Area Head of Customer Service, the Country Customer Service Manager needs to assure the accomplishment of customer onboarding and issue resolution for customers buying a "local services" product, either as a part of an ocean product or as a stand-alone purchase. We offer At Maersk, you'll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! So, we offer: i. Results orientation ii. Improved commercial and leadership capabilities iii. Interaction within broader Area for best practice sharing iv. Creating network within the global organization v. Understand market and customer drivers vi. Improve understanding of how best to generate profit for Maersk Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk's leadership position and contributing to the continuous success of the Maersk Togo organization Key responsibilities Own local customer onboarding, customer support and issue resolution towards customers With debrief from product & sales organization, ensure new customers are onboarded across all products Ensure Customer Service supports and leads end-to-end issue resolution for a seamless customer experience 2. Customer satisfaction Act as a role model by representing the voice of the customers throughout the organization whilst maintaining the company's vision Actively monitor local NPS across segments and partner with relevant teams to drive local improvement to lift customer experience 3. Establish a strong team to manage service delivery Build, lead and develop the team with strong knowledge of local logistics operations & systems, to drive continuous improvement and service delivery Manage and lead team performance by ensuring global standards, and individual customer experience approaches, based on customer segment - are in place 4. Ensure good collaboration as part of cross-functional customer teams Ensure customer experience in cross-functional teams Drive collaboration between Ocean and other product teams Work closely with back offices (i.e. GSC, AR etc.) & Operations LOC to lead and accelerate efficiently We are looking for • Minimum BSc or master's degree /MBA in any Business related course Minimum 3 years leadership experience in customer service or sales. Experience in shipping/logistics industry is compulsory. Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc. Strong interpersonal and communication skills with aim to collaborate across functions and layers Demonstrated People & Customer Orientation Demonstrated ability to select own team, set objectives, coach direct reports and hold people accountable for performance Pro-active in approach, able to anticipate risk/opportunities and raises hand in a timely manner Comfortable with Change Management and capable of delivering high quality before, during and after transformation. Good process understanding and digital proficiency. Good moral compass and ability to work the Company's values. • Fluent in English (written and oral)
Maersk Lome, Togo
Oct 15, 2019
Full Time
The CWA Cluster Collections team is looking for a passionate finance professional for the role of Collector to join our team in Togo. The Collector will work closely with our colleagues in GSC in line with the MLOS minimum standard meeting requirements - being on top of collection manage the total outstanding, DSO and on account. Handle invoicing, statement queries and collection from the customers in Togo. He/she will ensure to follow up for all the payments to be applied on time and correctly. Follow to ensure Freight and detention tariff in AFLS/CXED are updated correctly and free time extensions are done timely. Make weekly reconciliation on the different accounts and the corresponding system balance and clearing aged outstanding items. Monitoring AFR task closure and bill relies for export shipments. preparing reports for management on the overall image of the outstanding every week and handling any query. We offer - Gaining insight into finance and accounting processes, - Experience a career in a multi-national company, - Chance to learn different aspects within the cluster, - Great opportunity to improve analytical, communication and customer management skills. Key responsibilities Outstanding Follow-up Dispatch reconciled statement together with the invoices received from the GSC to the customer. Maintain communication with GSC collection team by sending queries and updates required on a weekly basis for the customers who has paid and when to expect payment as per the reconciled list from GSC collection team On time to time in coordination with GSC collection team send reconciled statement to customers upon request from customer or other stake holders Handle disputes from customers in coordination with all GSC team and ensure the issue is resolved. Attend the weekly Outstanding meeting to provide a detailed report for all overdue amounts above 30 days and the reason as to why they are still outstanding Follow up with payment application team to ensure all payments received from the customer are correctly and timely applied. In coordination with GSC OTC team to perform waiver and write off after getting proper approvals. Visit the customer premises and follow up for payment for the overdue invoices. Ensure all request for AFR tasks closure received from CS team are done timely. Credit Review & Analysis Ensure Credit Review process is executed as and when required as per global blue print and processes. Review Credit Renewal requests and ensure process is followed in line with global Act as the communication interface between FCRM and sales team and ensure that credit process/approvals is aligned with Global Authority Matrix. Monitor, and evaluate customer who exceed their credit terms in a timely manner and ensure appropriate follow up is taken by sales/collections teams. Monitor daily emails and ensure these are either responded to or forwarded to the correct department/escalation point in a timely and accurate manner. Monitor Credit Levels and support the FCRM with the management, reporting and review of credit levels for all customers and ensure compliance with credit terms and conditions. Liaise with in-country coordinator, sales persons where necessary for additional information/support on required information. Adhere to relevant legislation (Country/cluster specific) Request updates from Banking institutions for letters of credit for markets where Credit Bureaus are not available. Ensure all credit reviews are completed prior to credit expiration and ensure zero risk for audit findings as a result of expired credit terms being continued Periodical tasks Follow the new rates applicable in case of any rate changes Make sure the free time and the rates are reviewed periodically and that challenges are highlighted to the team lead for remedial actions Secondary Areas of Responsibility Identify areas of improvement for the collections process and pro-actively engage with your direct manager and stakeholders to explore same. Reasoning and Communication Skills Support the standardization of global collections process and ensure clear communication of relevant processes with cluster stakeholders. Engage, where necessary with clusters to deliver reports and decisions regarding credit review, credit evaluation and credit renewal processes. Can make sound decisions supported by facts and data available through banks, financial reports, and historical behaviours with the group and credit bureau information. Ensure all credit processes are completed accurately with high attention to Detail and where necessary, relevant level of additional investigation. We are looking for A financial educational background as degree in Finance, Accounting or a Chartered Accountant qualification. Prior proven experience (at least 3 years) in a similar function or in a consulting firm Can influence without authority Preferably experienced in working closely with offshore teams in service centres. Fluent in French and English
Maersk Monrovia, Liberia
Oct 15, 2019
Full Time
The Maersk internship program will provide you with the opportunity to learn and apply your knowledge, gain commercial awareness and enhance competencies/ skills that will prepare you for future career. The Internship program is open throughout the year within various departments such including Customer Service, Sales, Finance, Operations, and Trade and Marketing. Applications are strictly online and only successful candidates will be contacted. We offer You will gain industry knowledge, international experience, and communication skills and techniques. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to your team's and organisation's success. Key responsibilities - Build strong and lasting relationships with customers/ stakeholders and provide second-to-none customer service. - Take full responsibilities and end-to-end ownership of assigned tasks - Engage in constructive problem resolution and provide solutions. - Act and communicate proactively and keep customers /stakeholders informed of any challenges or changes. - Address root causes and seek continuous improvements - constantly look for ways to improve work processes. - Work independently and assist the team in realizing goals and standards - share knowledge and best practices. We are looking for - Undergraduate or Masters students - Advanced use of Microsoft Office tools (Word, Excel, Powerpoint). - Strong willingness and ability to learn - Sense of urgency - Excellent communication skills - Competitive drive to get things done - Fluency in English
Maersk Cape Town, South Africa
Oct 15, 2019
Full Time
This is an opportunity to be in a pool of candidates, in contact with us ahead of future openings. When a vacancy opens up we can discuss your interest in the specific role, and analyze your suitability. In the meantime, once you apply, we will send you assessments to complete, so that you are ready for when the opportunity comes along! While this is an ongoing process, bear with us. Be assured you will hear from a recruiter after completing assessments. As soon as the opportunity to have a graduate in the team arises we will discuss next steps with you. At Maersk, we believe that passion drives your career while experiences shape it. No matter your dreams and ambitions, Maersk offers exciting opportunities in a truly international working environment. We offer When you join Maersk, the world becomes your workplace. You will feel the diversity and dynamics of our international business from day one. The chance to learn on the go and at the same time have an impact on your environment. The opportunity to build on your skills and knowledge to design an amazing career path within our organization. Key responsibilities Throughout our Commercial roles, for example, Customer Service, Sales Representative; Operations roles, like Cargo Coordinator, Equipment Operator; or the usual Business Functions, such as Finance Analyst, HR Analyst your responsibilities would be: - Develop, monitor, improve, and benchmark systems and processes; - Manage and develop relationships with relevant internal and external stakeholders within geographical scope through fostering close interactions; - Execute tasks as per job responsibilities. We are looking for - Recent Graduates with Maritime, Transport or Logistics-related degree, - Self-motivated, energetic and a team player; - Excellent command of written and spoken English; - Ability to learn on the go and a curious mind-set; - Passion for the industry.
Maersk Cape Town, South Africa
Oct 11, 2019
Full Time
Maersk South Africa is looking for a dedicated, enthusiastic individual for the Senior Documentation Controller - Agriculture Products role. The Senior Documentation Controller - Agriculture Products position is an individual contributor role, directly reporting to the Reefer Logistics Manager, based in Cape Town, South Africa. We offer A challenging and exciting job in a truly international company with good career opportunities. You will be exposed to a wide and challenging range of business issues through regular and extraordinary engagement with key stakeholders across our global teams and businesses. You will form part of a global team that are 'Trusted, Brave and Open' about making Maersk a safe and secure company to work for with a strong customer focus. We are dedicated on developing our people and we are an equal opportunity company, irrespective of gender, age, nationality, sexual, orientation or religious beliefs. Key responsibilities You will be expected to execute the various export and import customer service processes as per global design across teams while monitoring the assigned exports/imports performance against the KPIs, along with making recommended corrective actions where necessary. You will as well conduct and assist with specific training on cargo shipment documentation as per manuals, guidelines and policies.. Additionally you will be in charge of the following: Completing and passing relevant customs and shipping documents as per legislation for Europe, Far and Middle East, Kenya, USA and Bangladesh Ensuring all receiver documentation requirements are met Ensuring compliance with the authorities regarding the approval and signing of documentation Co-ordinating with the shipping lines regarding waybills/bills Emailing / couriering all documents to the Customers / Consignee's Customer Care - Queries System maintenance and updates (Internal) Attending industry related meetings / maintaining international protocols We are looking for The ideal candidate will have: - previous work experience in a related area, or may be an entry level role for a university graduate - Knowledge of the functional area and understanding of the business overall nature - Problem solver attitude/approach through a choice between known alternatives within the area of expertise and direct manager that will evaluate the appropriateness and effectiveness of the solution - Presentation skills in order to share results of own work to team.
Maersk Monrovia, Liberia
Oct 10, 2019
Full Time
Liberia is one of the few English speaking West African countries with a population of four million people approximately. The population is largely concentrated in the capital, Monrovia, where most of the economic activities of the country take place and where most businesses are located around the vibrant Freeport which serves as a gateway to Liberia. Maersk in Liberia plays a major role in the container business and is committed to equality, employment, equity and diversity. It also has an adequate coverage in Liberia with presence of Safmarine Line and Maersk Line. Liberia belongs to the Côte d'Ivoire Area, which includes offices in Côte d'Ivoire, Sierra Leone, Liberia and Burkina Faso, with its head office located in Abidjan. We are currently looking for a candidate with the ability to make a difference in Finance Business partnering, accounting and compliance to hold the Country Accounting Manager Position. He will work closely with our colleagues in Global Service Centre in line with our operating minimum standard requirements - being on top of the governance, ensuring continuity in the running of the Agency company, protecting and enhancing our external reputation. Having a good knowledge of the container Business with the capability to work with various team and able to be a support to functional stakeholders. In this role, based on standard reports you will support business decisions with solid business analytics for performance management, be accountable for corporate and compliance and finance overall performance in collaboration with the Global Service Centre. Reporting to the Maersk Côte d'Ivoire Area Finance Manager and being a core member of the Country Management team you will play a key role in influencing the business priorities and overall direction of the Country based on financial insights and expertise. We offer A significant, challenging, and strategic role in Côte d'Ivoire Area where you will utilise your finance expertise to help set the business agenda and achieve the overall organisational goals. Through your day-to-day leadership and work, you will gain an in-depth understanding of financial management from a leadership perspective, sharpen your commercial acumen and enhance your stakeholder management skills. In addition, you will have visibility and exposure in the Country leadership and Area and global finance community for future career development within Maersk Line or the Maersk Group. Key responsibilities Ensuring effective stakeholder management with primary external stakeholders, managing unplanned visits or raids by Authorities and avoiding business disruption in the country till such time as Area, Regional or Centre support is received Ensure that all Group requirements such as signing off the Annual Sustainability Reporting, conducting Fraud Vulnerability Assessments, Compliance etc are complied with Coordinate with the Area CFO and Regional Head of Legal and Compliance on competition/anti-corruption/foreign trade controls if required for the country Ensure that tax checks are executed in relation to tax filing regulation as applicable. Represent the company in meetings with the tax authorities, supported as required by the Regional Tax Manager and/or Centre Tax Be accountable for the timeous preparation and distribution of the Board Meeting material for the country. The financial data will be provided by the Area GSC AtR team Engage with local authorities as needed (example: agency licenses, reporting requirements, foreign exchange control) Oversee legal disputes in coordination with the Area/Regional Head of Legal and Compliance and/or local legal counsel Support GSC P2P and ATR teams Perform an annual internal review as per the Regional Board Meeting template and report the findings therefrom to the Board of Directors Ensure that any risks and control deficiencies raised by GIA/BCO/GSC are addressed timeously Performance Management through the Maersk standard operating system (MOS) by driving the usage of the standard reports. Ensure Cost mind-set, not limited to the costs directly controlled within the country, but also assist LOC in driving the liner costs down, where appropriate Maintain an efficient working relationship with all Internal and external Stakeholders Accountable for Group/Finance strategy roll out and Area/Country Work plan execution Support the Logistics and Services development in the Country with strong focus on collections We are looking for A solid financial educational background as Chartered Accountant or equivalent master's degree in Accounting and Finance. Be a role model for our values Be a team player and open mindset to support the Finance transformation structure Experience as 'Leader of Others' and with a proven track-record of selecting and coaching finance professionals A minimum of 5 years of working experience with local statutory reporting and tax compliance, and a detailed understanding of local legal requirements Strong communication skills with sense of urgency Result oriented and must be creative problems solving
Maersk Lagos, Nigeria
Oct 10, 2019
Full Time
APM Terminals is the global terminal operating arm of the A.P. Moller-Maersk Group. APM Terminals operates a Global Terminal Network of 76 operating port and terminal facilities and 117 Inland Services operations in 59 countries around the globe. We are currently seeking a Chief Operating Officer to be based in APM Terminals Apapa Ltd., Lagos Nigeria. The Chief Operating Officer provides leadership and strategic direction for Operations, Technical, Security and IT functions. Ensure safe, efficient and productive service provision for both marine and landside customers. Provides input to effective strategies for operating the terminal at optimal levels. Also a key member of the terminal management team and has a direct influence on the growth and development of the terminal The role requires a strong commercial and operational focus individual to drive results and growth by building on the established customer service structure and operational performance. We offer APM Terminals Apapa Ltd. offers tremendous growth, career and leadership opportunities for those with the ambition, drive and dedication to become one of the best. If you see yourself being part of a team that helps the global economy grow through our worldwide network of customers and terminals, then we definitely want to hear from you! Working at APM Terminals brings a unique blend of being part of an exuberant, enthusiastic and fast-paced logistics company. You will have the opportunity to be exposed to various fields of expertise, from operations to customer service that will accelerate your development. We believe in encouraging our employees to learn, take risks, and grow their careers. Key responsibilities The incumbent is expected to provide measurable input to the terminals business strategy within the limits of the role. The position will be responsible for setting and delivering the main operational initiatives which are within the strategy of the terminal. Establishes and implements current and long-range goals, objectives, plans and policies of port operations and expansions. The incumbent is expected to improve the quality of existing operational processes and methods on an ongoing basis. Provides the leadership and direction for the Port/Terminal operations and takes responsibility for effective management and safety of all operations staff. Leading role in selection, negotiation and finalization of agreements with suppliers & customers including execution and maintenance of SLA's. Ensures operational processes comply with HSSE policies & procedures. Liaises with customs agents, trucking companies, customs, port authorities, etc. to ensure that their requirements are met. Responsible for setting and achieving the budget for the reporting functions. Ensures that the terminal adheres to APM Terminals Global standards on process and people development. Motivates, coaches and instructs all operational team members. Structures tasks and goals, establishes efficient courses of action, sets priorities, organises information, efficiently plans and executes daily tasks. Supports programs and initiatives that emphasise incremental improvement in work process and outputs over an open-ended period of time. Liaise with labor unions (where applicable) and on behalf of APMT take part in long-term contract negotiations with labor unions. Ensure industrial harmony with the workforce. Measure and report on operational performance and develop plans to improve relevant key performance indicators We are looking for Completed post-graduate studies in Port and/or Terminal Management, or related business studies is desirable. Minimum 7-year experience in operations management roles in terminals. Proven direct Operational experience in terminal operations or related industry. Detailed understanding of the various links with other functional areas. Proven track record and international experience managing complex systems. Excellent negotiation and relationship building skills on all levels. Union and Labour relational skills is required. Strong communication skills with the ability to communicate across the organization. Ability to provide leadership, obtain cooperation and promote a team environment to meet objectives. Experience in leading and delivering complex change initiatives in large scale operations. Must be able to adapt and execute functional or departmental business plans and contributes to the development of functional or departmental strategies. Develops solutions to match business needs, leads the development of new ideas and organizes information to develop, compare and assess alternatives. Solid understanding of the container shipping industry end-to-end and an ability to relate with shipping company and other associated industry managers. Experience in cost and productivity optimization through process optimization, as well as design and implementation of new operation procedures. Extensive understanding of modern terminal operations and terminal management systems. Extensive knowledge of APM Terminals Operating System Develops people - coaching and mentoring to build organizational capability, talent and bench strength.
Maersk Cape Town, South Africa
Oct 10, 2019
Full Time
We are looking for a dedicated team player to join our Cargo Team in Cape-Town. In this role, you will be responsible for the cargo flow execution as per timeline and regulatory requirements. We offer We offer a position in a challenging and ever-changing environment in which you will gain industry knowledge, sharp communication skills and create collaboration between Commercial and Operations organization. This will equip you with the competencies required for cargo-handling roles, deepen your potential and career development as well as contribute to your team's and organization's success. Key responsibilities Oversees end to end processes and ensures quality output whilst meeting customer needs Manage LOC deadlines towards commercial , operations and Terminals to ensure smooth cargo flow Responsible for relationship and single point of contact towards Areas representing LOC with aim to improve customer experience and ML service delivery Handles discharge activities in close cooperation with the GSC and countries Handles load activities in close cooperation with the GSC and countries and ensures no units will be loaded unless cleared Handles transshipment bookings as advised by the responsible capacity desks and optimizes the network at the lowest possible costs Executes all inter-terminal transfers Handles all changes to discharge, load and transshipment bookings Drives cost effectiveness in the cargo execution process Responsible for Performance Management of the GSC Pro-actively reduces waste such as longstanding containers, re- nominations and cargo no-shows Responsibility for special cargo operation Identifies and suggest continuous improvement possibilities in the ways of working Identifies and executes cost reductions through the SmartOPS process within the team We are looking for -Minimum 5 years' experience in roles extending influence spanning cross functionally. -Area Operations experience would be a preference. -Facilitate cargo execution - deliver what has been sold. -Drive best practice behavior inside the Cluster geography. -Deliver Transport Plan compliance as per agreed targets. -Ability to work with time constraints and to make decisions. -Sharp communication skills & relationship management. -Strong learning and sharing attitude. -Strong Analytical & Communication skills.
Maersk Monrovia, Liberia
Oct 04, 2019
Full Time
The role of the Customer Service Agent is to own and manage the experience of Customers in all transactions at the Counter. The Counter Agent is also expected to identify and bring forward opportunities for improvement of customer experience and efficiency in the processes at the Counter, in compliance with all company procedures and regulatory requirements. We offer -An international, open and engaging working environment. -Experience a truly value and team-based leadership. -The chance to work alongside a dynamic and motivated team of Customer Service. -A role with plenty of room to create your own impact. -The opportunity to manage a portfolio of customers with responsibility for the end-to-end shipping process, from quoting to delivery of the cargo at destination. Key responsibilities -Administers the release of documents and cargo. -Ensures Counter services are delivered to customers as promised and/or proactively keep them informed of relevant deviations including proposal of solutions or alternatives. -Continuously explore avenues for service improvements and how we can increase efficiency or increase our customers' experience. -Be the primary point of contact for Customers and forwarders for Counter requests and ensure they feel pleased, cared for and trusted in all their interactions with Maersk. -Ensure Customers information are always up to date in our records and collect missing details when needed. -Act as a link between customers and internal stakeholders to ensure high standards of service in line with their expectations. -Proactively seek feedback from customers on issues they have faced with Maersk and work actively with team to ensure such issues aren't repeated. -Pull and analyze MQ reports on counter turn time and take measures with relevant stakeholders to ensure improvement of the lead time. -Proactively promote and drive awareness and utilization of Maersk E-Com tools self-service channels. -Always behave in a manner consistent with and loyal to the A.P. Moller - Maersk values. We are looking for -Bachelor degree -2-3 years' experience in Customer Service or Customer facing role -Good communication skills -Problem solving skills with focus customer satisfaction and attention to details -Self-motivated, Team player, Good organizational skills with understanding of prioritization. -Knowledge of Microsoft Office - Word, Excel, PowerPoint.
Maersk Cairo, Egypt
Oct 03, 2019
Full Time
Sealand is looking for an enthusiastic and dedicated Commercial Feedering Support to join the dynamic team in Cairo. We offer Global opportunities. When you join Sealand Med & Europe; you will find that the world is your workplace. You will work in a cultural diverse, stimulating environment, surrounded by new ideas. In this position you will have the opportunity to acquire skills and knowledge in the following areas: Customer Service & Sales related systems Exposure to multinational environment/culture. Room for growth and development. Enhancing personal skills. Soft skills such as turning complaints into opportunities, handling difficult customers, and managing customers' expectations. Team work, cross-functional management, & cross-cultural management. Key responsibilities Communications with customer being the front line of the commercial feedering customers. Act as focal point of contact for the customers assigned to you and to be fully responsible for their satisfaction. Offer excel level of service to the customers with the aim of achieving long term business retention. Proactive notify customers if there are action(s) required to get the containers ready for load and inform them in case change of loading vessels, voyages & dates. Attend to and communicate effectively on requirements and policies and thereby coordinate with all the relevant parties to ensure a smooth booking, documentation and invoices. Administer back-office functions of the commercial feedering team in Copenhagen. Proactively solve & prevent any issues may affect service delivery. Execute assigned tasks and all other necessary systems update correctly and timely. Understand and be familiar with local objective and KPIs and act in line with set targets. Monitor agreed service levels and identify root cause when targets are not met. Ensure proper follow up on all outstanding debts and pursue collection for Freight Outstanding. Maintain strict follow-up and ensure that outstanding stays within the global guidelines as per set KPIs Ensure to attend call from all internal & external customers and provide timely response of mail queries Be prepared to assist and/or perform tasks/work other than described in this job description To always behave in a manner consistent with and loyal to the A.P. Moller - Maersk values. We are looking for An excellent team player Able to work under pressure Well organized, efficient and effective Strong interpersonal and communication skills Actively seek for continuous improvement Positive mind set Fresh graduate Finance work experience will be an advantage Strong process oriented approach to work and excellent attention to detail. Resilient team player who is goal-orientated and demonstrates a high level of commitment with the ability to work under minimal supervision • Excellent Written and Verbal skills with people at all levels across the organisation in English.
Maersk Nairobi, Kenya
Oct 02, 2019
Full Time
Do you want to join an industry with a profound impact on the lives of millions of people globally? If you thrive working with others, have a can-do attitude and have the ambition and passion to excel, the Maersk can offer you the perfect opportunity to build a long-term, varied and meaningful career in an international environment. Is this how you imagine the next step in your global career? We offer A challenging and rewarding opportunity where we will provide you with the framework to build a long-term career in the global trade and transportation industry Build your knowledge from working with world-class experts within the shipping and business fields Build a global network that you can leverage in your future interactions to enable collaboration and career Be significantly exposed to high level leaders to ensure that theoretical insights are continuously linked to concrete business challenges Become part of a diverse team where we play to win and 'we' always comes before 'I'. Key responsibilities Do your absolute best together with your colleagues to execute strategies to reach the business objectives of your team Steer your career. Your core support team will empower you to be the captain of your career on the journey of personal growth Join a team of colleagues who have robust functional acumen, strong insight, informed opinions and passion for the dynamics behind global trade You will be the face of the company in front of customers while handling their queries & issues Ensure customer satisfaction through high quality, positive customer experience and a smooth execution of the end to end shipment lifecycle Act as a key contact and build strong and sustainable relationship with external & internal stakeholders including Commercial team and Global Service Centre for handover of business terms and conditions agreed Hunt sales leads and follow up opportunities to attract new customers, revive lost or inactive accounts as well as developing business with regular customers. This will include conducting sales promotion campaigns Ensure all relevant products and services are proposed to the customer to maximise Maersk profitability Promote the Maersk Brand in daily interactions through various channels and agreed media Manage sales pipeline, segmentation and accurate forecasting Prepare and submit weekly and monthly report to Management Develop strong understanding of customers' business drivers, needs and requirements. We are looking for Bachelor Degree Previous experience in shipping/logistics 2-3 years of Customs/Delivery experience Team player Self-driven and goal-oriented Able to work under pressure Strong interpersonal and communication skills Customer focused, proactive and Commercial career orientation Strong desire to pursue a long-term career in transport and logistics An excellent command of spoken and written English.
Maersk Kampala, Uganda
Oct 02, 2019
Full Time
Do you want to join a winning team? If you have been directed here, we consider you a talented professional and we would like to stay in touch with you for future job opportunities in commercial areas (sales, business development & customer service). We offer International and dynamic environment Working within leading and winning organization Better understanding of market and customer facts and drivers Improve understanding of how best generate profit for Maersk Line Develop very deep strong knowledge about market, competitor and I- ndustry trends Strong proficiency on Business-to-business marketing Freedom to act with responsibility to deliver Strong Stakeholder skills development In case we have any new open position, we will primarily look for the candidates registered in this Maersk General Application - Commercial Roles. Key responsibilities Complete the online tests that will be sent to you and inform us in case your situation and interest in Maersk changes in any way. We are looking for People oriented, energetic, self-motivated and dedicated team player, with passion for shipping. Excellent command of written and spoken English Commercial mindset, excellent communication skills, stakeholder management skills, highly motivated candidates from all industries.
Maersk Nairobi, Kenya
Oct 02, 2019
Full Time
Do you want to join a winning team? If you have been directed here, we consider you a talented professional and we would like to stay in touch with you for future job opportunities in commercial areas (sales, business development & customer service). We offer International and dynamic environment Working within leading and winning organization Better understanding of market and customer facts and drivers Improve understanding of how best generate profit for Maersk Develop very deep strong knowledge about market, competitor and I- ndustry trends Strong proficiency on Business-to-business marketing Freedom to act with responsibility to deliver Strong Stakeholder skills development In case we have any new open position, we will primarily look for the candidates registered in this Maersk General Application - Commercial Roles. Key responsibilities Complete the online tests that will be sent to you and inform us in case your situation and interest in Maersk changes in any way. We are looking for People oriented, energetic, self-motivated and dedicated team player, with passion for shipping. Excellent command of written and spoken English Commercial mindset, excellent communication skills, stakeholder management skills, highly motivated candidates from all industries.
Maersk Cape Town, South Africa
Oct 01, 2019
Full Time
The Account Receivable Collections Team is responsible for the management of customers with outstanding invoices, report preparation, Account Reconciliation, disputes resolution coordination, credit evaluation and collections follow-up of Credit and Cash customers for portfolio assigned to individual collectors. The Account Receivable Controller is responsible for directing and controlling operations activities in line with MAERSK processes, strategies and methodologies and work in partnership with stakeholders to ensure collections (B2B) activities are occurring in line with agreed KPI's for collections and deal with collections complexities. The role encompasses building strong working relationships with the customers and working cross-functionally in a boundary less manner to support teams within our organization. We offer -At Maersk, you'll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! -Our diverse team of passionate and dedicated colleagues are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target! -An exciting career opportunity in an international, challenging business setting characterized by high pace and diversity. You will get to focus on creating valuable relations with current and new customers and work with highly-professional teams in an environment where you will be valued, recognized and well-rewarded. Key responsibilities -Drive a portfolio of Accounts Receivable, Be the Finance Partner for Client Managers & GSC teams. -Responsible to drive Customer outcomes through positive customer experience in finance-related processes. -Face to face meetings with Customers on a regular basis to resolve issues, maintain relationships, understand new requirements, adoption on new tools and resources. -Deploy MLOS with KCMs and Vertical Leads to review Account Receivable development, issues, and own or drive action plans. -Regular follow up with Account Payable, finance, relevant GSC Sales owners and Ops teams. -Forecast Cash and AR performance for owned customers - report outs to Finance & Commercial Management. -Support initiatives to improve invoicing for customers to Analyze and resolve root causes of disputes proactively. -Work Cross functionally to deliver value service - Including Disputes, CS, TCM (BCOs) and BPOs. -Drive root cause identification and fixing. -Understand and streamline Invoice delivery and remittance receipt processes with customer - Support deployment of any new requirements or suggest improvements where needed to improve AR performance. We are looking for -Post Graduate in Finance or an equivalent qualification. -4-5 years' experience in Account receivable & Collections. -Excellent understanding of finance and business. -An analytical mind that is able to link/ relate to and analyze information. -Superior Stakeholder Management and Communication skills. -Familiar with MS Office.
Maersk Soyo, Angola
Sep 30, 2019
Full Time
Preference will be given to Angolan nationals in accordance to our localization plan. Svitzer Angola Lda. requires an innovative supply chain professional to take ownership of the end-to-end procurement and logistics support for its fleet of 11 vessels. Based in Soyo, Angola and reporting to the Technical Manager, this position will suit an experienced Supply chain professional with an international mind-set. The role requires excellent sourcing skills, good negotiation capabilities, process driven approach and team driven mindset.We operate a lean and flat organisational structure with a mind-set of autonomy creating a performance driven culture that allows you significant independence to impact the value of your position and ultimately the performance of our company. You will be supported in your tasks by the existing Angola operations team as well as the Svitzer MEA (Middle East and Africa) Regional Procurement Team based in Dubai, UAE. A network of experienced procurement and logistics colleagues across various geographies within the Region are your go-to peers for sparring and mutual guidance. The MEA Region currently operates vessels in ports and terminals in India, Egypt, Angola, Oman, Bahrain, Qatar, Bangladesh and Morocco and is shortlisted for large projects in other geographies. Svitzer is a global leader in the Marine Towing Business. Svitzer is part of the Transport and Logistics Division of the Maersk Group, a Fortune 200 company. We offer This position offers the right candidate an opportunity to join an international and growth focused global industry leader with the possibility of continuous professional and personal development, within both SVITZER and the Maersk Group. We operate a lean and flat organisational structure with a mind-set of autonomy creating a performance driven culture that allows you significant independence to impact the value of your position and ultimately the performance of our company. You will be supported in your tasks by the existing Angola operations team as well as the Svitzer MEA (Middle East and Africa) Regional Procurement Team based in Dubai, UAE. A network of experienced procurement and logistics colleagues across various geographies within the Region are your go-to peers for sparring and mutual guidance. The MEA Region currently operates vessels in ports and terminals in India, Egypt, Angola, Oman, Bahrain, Qatar, Bangladesh and Morocco and is shortlisted for large projects in other geographies. A competitive salary package and benefits are to be expected for the right candidate. Key responsibilities Understand the Purchase to Pay process and drive the same in Svitzer Angola Source local and international vendors for vessel requirements Ensure timely delivery of commodities onboard vessels Custom clearance of goods received from International Locations Warehouse Management - Complete inventory management with stock control Cost leadership without compromise in qualityTrack the arrival, confirmation and goods received status of incoming shipments, and ensure that the correct amount of the product or service is receive at the appropriate time; Evaluate suppliers based on price, quality, service support, availability, reliability and selection; Review catalogs, industry and company publications, directories, websites; Responsible for placing orders after the necessary approvals; Keeps records pertaining to items purchased, costs, delivery; Resolves conflicts between vendor and SVITZER regarding product defects, shortages, and/or untimely deliveries; Liaise with authorities and freight forwarding companies to ensure the timely and low cost logistics of spares and consumables; Provide documentation and administrative support to the Operations as directed; Assist in the upkeep of the Sertica procurement and PM databases; The timely provision of Fuel Oil and Fresh Water as and when requested by all craft; The timely provision of all stores and victuals as required by all craft; Ensure all procurement is completed following Maersk Group code of business practices. We are looking for Required / Preferred Education Certification in Purchasing / Logistics Previous experience of at least 2/3 years in marine/ industrial purchasing Experience in working on a ERP Platform Warehouse management experience preferred Training and competencies Logistics experience in Angola MS Office suite Personal Attributes Fast learner, high computer literacy and self-managed. To be successful in the role requires the use of multiple Company software platforms (training is provided by Svitzer in the use of these systems). MS Office suite (excel, word, Powerpoint). Pro-active and well organized. Able to work well under pressure and highly motivated. Fluency in both written and oral English. High level of professionalism, honesty and integrity • Excellent organizational, time management and planning skills
Maersk Lagos, Nigeria
Sep 30, 2019
Full Time
APM Terminals is the global terminal operating arm of the A.P. Moller-Maersk Group. APM Terminals operates a Global Terminal Network of 76 operating port and terminal facilities and 117 Inland Services operations in 59 countries around the globe. We are currently seeking a Chief Operating Officer to be based in APM Terminals Apapa Ltd., Lagos Nigeria. The Chief Operating Officer provides leadership and strategic direction for Operations, Technical, Security and IT functions. Ensure safe, efficient and productive service provision for both marine and landside customers. Provides input to effective strategies for operating the terminal at optimal levels. Also a key member of the terminal management team and has a direct influence on the growth and development of the terminal The role requires a strong commercial and operational focus individual to drive results and growth by building on the established customer service structure and operational performance. We offer APM Terminals Apapa Ltd. offers tremendous growth, career and leadership opportunities for those with the ambition, drive and dedication to become one of the best. If you see yourself being part of a team that helps the global economy grow through our worldwide network of customers and terminals, then we definitely want to hear from you! Working at APM Terminals brings a unique blend of being part of an exuberant, enthusiastic and fast-paced logistics company. You will have the opportunity to be exposed to various fields of expertise, from operations to customer service that will accelerate your development. We believe in encouraging our employees to learn, take risks, and grow their careers. Key responsibilities The incumbent is expected to provide measurable input to the terminals business strategy within the limits of the role. The position will be responsible for setting and delivering the main operational initiatives which are within the strategy of the terminal. Establishes and implements current and long-range goals, objectives, plans and policies of port operations and expansions. The incumbent is expected to improve the quality of existing operational processes and methods on an ongoing basis. Provides the leadership and direction for the Port/Terminal operations and takes responsibility for effective management and safety of all operations staff. Leading role in selection, negotiation and finalization of agreements with suppliers & customers including execution and maintenance of SLA's. Ensures operational processes comply with HSSE policies & procedures. Liaises with customs agents, trucking companies, customs, port authorities, etc. to ensure that their requirements are met. Responsible for setting and achieving the budget for the reporting functions. Ensures that the terminal adheres to APM Terminals Global standards on process and people development. Motivates, coaches and instructs all operational team members. Structures tasks and goals, establishes efficient courses of action, sets priorities, organises information, efficiently plans and executes daily tasks. Supports programs and initiatives that emphasise incremental improvement in work process and outputs over an open-ended period of time. Liaise with labor unions (where applicable) and on behalf of APMT take part in long-term contract negotiations with labor unions. Ensure industrial harmony with the workforce. Measure and report on operational performance and develop plans to improve relevant key performance indicators We are looking for Completed post-graduate studies in Port and/or Terminal Management, or related business studies is desirable. Minimum 7-year experience in operations management roles in terminals. Proven direct Operational experience in terminal operations or related industry. Detailed understanding of the various links with other functional areas. Proven track record and international experience managing complex systems. Excellent negotiation and relationship building skills on all levels. Union and Labour relational skills is required. Strong communication skills with the ability to communicate across the organization. Ability to provide leadership, obtain cooperation and promote a team environment to meet objectives. Experience in leading and delivering complex change initiatives in large scale operations. Must be able to adapt and execute functional or departmental business plans and contributes to the development of functional or departmental strategies. Develops solutions to match business needs, leads the development of new ideas and organizes information to develop, compare and assess alternatives. Solid understanding of the container shipping industry end-to-end and an ability to relate with shipping company and other associated industry managers. Experience in cost and productivity optimization through process optimization, as well as design and implementation of new operation procedures. Extensive understanding of modern terminal operations and terminal management systems. Extensive knowledge of APM Terminals Operating System Develops people - coaching and mentoring to build organizational capability, talent and bench strength.
Maersk Durban, South Africa
Sep 26, 2019
Full Time
Maersk, the world's largest container shipping company and integrator of container logistics is looking for high potential individuals to join their Freight Forwarding and Clearing Learnership program. We offer A one year program which combines classroom based learning, practical on-the-job experience and supported by coaching and mentoring interventions. The learning modules include business communication, mathematics, organisational behaviour, international trade principles, freight forwarding and clearing principles, and basic accounting.. The successful candidates will be based at one for the offices based in Durban, and will have the opportunity to engage and interact with various internal and external stakeholders to enhance their learning experience. Key responsibilities Will entail the following: Coordination of shipments and services in line with commercial agreements Reserve necessary space on ships, aircrafts, trains or trucks Arrange delivery and storage of goods at origin and destination Engage with customer via telephone and email Provide updates and respond to customer queries Complete all documentation (i.e. hazardous packing declarations, bills of lading, packing lists, certificates of origin, and customs clearance documents) Follow up with transporters on PODs (proof of delivery) and upload on the software system Register new shipments on the company software system. And close all jobs on the system per procedure Complete all job costing, including all costs and revenue for allocated files, and assess shipment profitability Issuance of invoices, validation of costs and invoices received from suppliers, and arrange payment for vendor invoices Arrange courier of documents as required by the customer Support custom brokers in facilitation of cargo clearance Provide detailed port information to importers and exporters Identify opportunities to upsell and pass on leads to commercial teams Complete key performance reports per the customer's requirements We are looking for Minimum Grade 12 Strong computer literacy Mathematical literacy Strong written and verbal communication skills A customer centric mind set and collaborative approach The ability to learn quickly Good personal and time management A positive attitude Resilience and commitment to the 12 month program Applicants from previously disadvantaged employment equity groups and persons living with disabilities.
Maersk Libreville, Gabon
Sep 25, 2019
Full Time
The Maersk Line internship program will provide you with the opportunity to learn and apply your knowledge, gain commercial awareness and enhance competencies/ skills that will prepare you for future career. The Internship program is open throughout the year within various departments such including Customer Service, Sales, Finance, Operations, and Trade and Marketing. Applications are strictly online and only successful candidates will be contacted. We offer You will gain industry knowledge, international experience, and communication skills and techniques. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to your team's and organisation's success. Key responsibilities - Build strong and lasting relationships with customers/ stakeholders and provide second-to-none customer service. - Take full responsibilities and end-to-end ownership of assigned tasks - Engage in constructive problem resolution and provide solutions. - Act and communicate proactively and keep customers /stakeholders informed of any challenges or changes. - Address root causes and seek continuous improvements - constantly look for ways to improve work processes. - Work independently and assist the team in realizing goals and standards - share knowledge and best practices. We are looking for - Undergraduate or Masters students - Advanced use of Microsoft Office tools (Word, Excel, Powerpoint). - Strong willingness and ability to learn - Sense of urgency - Excellent communication skills - Competitive drive to get things done - Fluency in English