Standard Bank

324 job(s) at Standard Bank

Standard Bank Localização: Luanda, Região/Estado/Província/Distrito: Luanda Province, Angola
May 23, 2020
Full Time
Detalhes emprego Customer Channels Descrição do trabalho Garantir a prestação de um serviço de qualidade consistente com os volumes transacionais nos caixas, sejam operações com numerário, cheques. Entender os riscos associados à manipulação de dinheiro e manter controlos efectivos para gerir esses riscos. Responsabilidades EFICIÊNCIA NA GESTÃO DE CAIXAS: Garantir que todos os tipos de depósitos (numerário e cheques) e levantamentos de clientes sejam processadas de forma rápida e precisa Garantir que todos os itens estejam dentro dos limites estabelecidos e todas as transações que excedam os limites sejam encaminhados para a área apropriada para autorização Assegurar que as transacções sejam devidamente documentadas e assinadas conforme procedimento interno. GESTÃO DE VALORES: Garantir que todas as politicas internas relativas ao manuseio de dinheiro sejam cumpridos Assegurar que os valores sejam mantidos dentro dos limites prescritos Reportar diferenças de caixa e assegurar o saldo de caixa diário Garantir que não exista nenhum item por autorizar GESTÃO ATM: Auxiliar o Tesoureiro no carregamento do ATM sempre que necessário VENDAS: Identificar oportunidades de cross selling e migração, vender reactivamente produtos e serviços Completar diariamente o formulário de monitoramento de leads Garantir que as vendas/objectivos de gerar leads sejam atendidas Participar em campanhas de vendas quando necessário ROTINAS: Colocar o lixo em recipientes após conclusão de cada transacção Garantir o dever no cumprimento de cuidados de segurança Qualificações e experiência relevantes Licenciatura ou 12o ano concluído Formação superior, preferencialmente, Gestão, Economia ou equivalente. Mínimo, 1 ano de experiência profissional em funções similares. Conhecimentos/Capacidades técnicas/Especialidade Gestão de Risco: Demonstra conhecimento e compreensão das metodologias de gestão de riscos, ferramentas, estruturas de governança e exigências regulatórias para uma boa gestão do risco. Detecção de Fraudes: Capacidade de identificar e reportar fraudes no acto de levantamento e/ou depósito de moedas e notas efectuadas pelos clientes. Gestão de ATM: Conhecimentos e habilidades em gerir o ATM através de aprovisionamento regular dos ATMs e monitoramento de actividades mínimas de manutenção. Identificação de Oportunidades: Capacidade de antecipar e identificar oportunidades de negócio e partilhar leads com os respectivos Gestores.
Standard Bank Rosebank, Gauteng, South Africa
May 23, 2020
Full Time
Job Details Executive & Support,PBB Job Purpose To drive the delivery of the PBB Africa Regions (AR) strategy across an allocated region and its countries. To ensure alignment between the PBB AR strategy and country PBB strategy across the allocated region. To be accountable for the overall performance (i.e. financial, risk and people) of PBB across the allocated region. To identify new market opportunities within current and outside of existing footprint. Key Responsibilities/Accountabilities Grow Customer Base: Provides input into the development of the PBB AR strategy based on regional and country knowledge. Drives implementation of the PBB AR strategy within allocated region and coordinates across the value chain for PBB in consideration of the market opportunities within the specific countries. This includes the alignment to the customer acquisition strategy and monitors adoption in countries, and coordinates interplay across all business lines (i.e. CIB, Wealth) for PBB clients in order to achieve the following outcomes: Customer growth Return on Equity Favourable JAWS ratio Improvement in Cost to Income ratio Headline Earnings Reviews and agrees to PBB AR strategy customisation requests, based on specific country requirements. Responsible for providing guidance on country specific business plans, objectives, policies and implementation of tactical solutions. Provides input into the development of the PBB AR toolbox - for example, guidelines on client centric solutions and segmentation, operating models for all countries, learning framework, minimum standards to adhere to regulatory landscape, minimum standards, risk appetite, credit disciplines, best practice, mandates, delegation of authority, guidelines for pricing trade-off decisions, etc. Monitors adherence to the toolbox within countries for allocated region. Together with country and PBB AR Risk develops the client risk appetite framework aligned to PBB AR minimum standards and ensures there's alignment between Risk and business for countries. Keeps abreast of industry trends and macro challenges and guides countries accordingly. Accountable for PBB franchise portfolio oversight across allocated region. Enables implementation of the strategy through skills transfer, coaching and where necessary provides subject matter expertise for deal complexity. Ensures the implementation and adoption of all client journey work as it relates to countries in the allocated region. Drives excellent consistent customer experience as gauged through the Net Promoter Score. People Practices: Provides input into the Human Capital People Plan for PBB AR in alignment with PBB AR Human Capital. Identifies current and potential employee skill requirements in consultation with the PBB AR Human Capital function. In consultation with CE: PBB AR, defines and approves the recruitment, reward and termination of Country Head, PBB and critical roles in consultation with the PBB AR Human Capital function; Country CE and Country Head, PBB (where relevant). In conjunction with PBB AR Human Capital, ensures the development and implementation of the HC Toolbox (e.g. succession planning, talent development, performance management). Determines and guides performance and associated award in consultation with PBB AR Human Capital, and in alignment with SBG guidelines. Ensures alignment to the PBB AR Human Capital standards with regards to all employee-related matters. Provides input to talent strategy developed by PBB AR Human Capital. Mobilises employees in allocated region and AR head office environment in order to fulfil the bank's objectives regarding customer service; sales; people management and engagement; transformation; risk and compliance. Risk Management: Provides input into the PBB AR risk framework and governance based on regional and country knowledge. Drives implementation of the approved PBB AR Risk framework and governance together with the Country Head, PBB. Responsible for risk management across the value chain for countries within allocated region (e.g. operational and credit risk, cybersecurity risk) in alignment with PBB AR Risk. Monitors and ensures adherence to risk framework, appetite, risk control procedures, governance and risk and conduct toolbox. Oversees the development and monitoring of risk forecast models across countries in allocated region in conjunction with PBB AR Risk. Monitors adherence to the PBB operational risk assessment standards and drives closure of all remediation actions. Drives satisfactory audits through Country Heads of PBB and ensures that there are no repeat unsatisfactory audits as gauged by operational losses - retains oversight of all risk and remediation matters relating to allocated region. Financial Performance Management: Defines the financial outcomes required in conjunction with countries i.e. Country CE and Country Head, PBB, and approves financial budgets in line with PBB AR requirements. Accountable for and owns the income statement and financial outcomes for allocated region and countries. Monitors implementation of agreed financial outcomes across allocated region and countries and ensures that countries define and implement remedial actions. Retains oversight of financial and non-financial metrics (e.g. number of customer defaults, net promoter score, branch network footprint, etc.) across allocated region. Social Responsibility: Provides input into social, economic and environmental initiatives for the PBB AR strategy, culture and ways of working (e.g. financial inclusion, job creation and enterprise development, infrastructure, Africa trade and investment, education skills and development, and employee development training). Preferred Qualification and Experience Minimum Qualification: Masters Degree -Field of study: Business Commerce A post graduate qualification e.g. Chartered Accountant or MBA. More than 10 years Experience in managing large business units with income statement and balance sheet accountability. Experience with banking / financial industry products and services. Experience with managing diverse geographically dispersed teams in AR will be an advantage. Experience in functioning at corporate executive level. Direct Reports: 4-10 Indirect Reports: +51 Knowledge/Technical Skills/Expertise Effective business communication Filtering Core Issues and Patterns Risk Response Strategy Risk/ Reward Thinking Risk Reporting Economic Capital Management
Standard Bank Rosebank, Gauteng, South Africa
May 22, 2020
Full Time
Job Details Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible Job Purpose The role of the Transaction Manager is to co-ordinate the end to end transaction process supporting CFS Investment Banking Products in conjunction with various stakeholders (both internal and external to the bank) with a specific focus on deal closing, facility origination, ongoing facility administration, collateral and document management. Key Responsibilities/Accountabilities The CFS TM role includes the following key responsibilities:Once draft legal agreements or Term Sheet become available, ensure that the transaction being negotiated can be facilitated on the bank's systems with minimal manual intervention and can be administered within the bank's existing operational capabilities.For deals yet to reach financial close, or, after a deal handover, thoroughly read through the latest available credit paper related to that transaction to gain an understanding of the deal.Coordinate the Financial Close process for new deals and for refinancings/restructures of existing deals:Create and update the Conditions Precedent (CP) Checklist (where applicable); Actively monitor the progress of the fulfilment of the CP's; Regularly provide updated CP checklists to Credit; Prepare and obtain sign off of the Deal Closing Memo Obtain internal sign off of financial close from Business, Credit and Legal; Coordinate the sign off of the CP Satisfaction Letter; where applicable Load the CP Checklist; CP Satisfaction letter; Internal sign offs of financial close from Credit, Business and Legal onto DMS; Finalise funding for the overall transaction with Money Markets for all match funded deals; Ensure that the client is loaded on ACBS. If not, once KYC has been obtained, send instruction to the Ops Ref Data team to upload client on to ACBS. Ensure required exchange control approvals are in place for all new deals, refinancings, amendments or extensions to existing deals.After thorough perusal of the transaction finance documents, originate all facilities on ACBS at Financial Close or at document signature date and ensure that the transaction on ACBS reflects the transaction structure as per the legal agreements including the following (where applicable):Fee Accrual schedules; ACBS Covenant reminders, as applicable.Coordinate the Conditions Subsequent (CS's) collection process:Prepare a CS checklist (where applicable); Ensure that all CS's are fulfilled by their agreed upon dates; and Ensure that any further waivers of CS's are approved by Credit and Business.For all new deals, refinancings of existing deals and any secondary distributions, ensure receipt of copies of all Legal Agreements, CP documents (including CS's where applicable) credit papers and authority soughts and upload these onto DMS.Collateral Management:Ensure that electronic copies of all Finance and Security Agreements as well as originals of all underlying Security Instruments (unless these are to be held by a Security or Facility Agent), leagal opinions, resolutions and the internal legal sign off of Financial Close are lodged with the Collateral Management team; Obtain confirmation of receipt by the Collateral Management team of all documentation sent to them; Proactively follow up on all outstanding items as per the monthly outstanding items spreadsheet relating to Collateral and Legal distributed by the Collateral Management team; Update the share cover monitoring spreadsheet on a daily basis and highlight any breaches to Business and Credit.Provide a comprehensive handover of all new deals as well as amendments/refinancings of existing deals to the Loans Admin and Product Control teams:Provide a copy of the Deal Closing Memo to Loans Admin and Product Control ; Set up a meeting with Loans Admin to discuss the Deal Closing Memo; Send copies of the executed Facility Agreement and final Credit Paper to the assigned Loans Administrator; Ensure that Product Control are aware of all foreign currency and ZAR upfront fees being invoiced prior to Financial Close including any ZAR commitment fees that they may need to manually invoiced post Financial Close.Instruct Initial and Subsequent Facility Utilisations:Ensure that all CP's to utilisation have been met or waived by Credit (if applicable); Ensure KYC compliance prior to instructing payaway; Advise Credit and Business of all subsequent utilisations; Ensure all utilisations are within agreed Facility Limits; Book funding for all utilisations of any match funded deals with Money Markets; Ensure SSI's are loaded and linked for ZAR deals; Complete a Banking Authority Template for all utilisations; Forward the Banking Authority Template to Loans Admin prior to agreed processing cut off times; For syndicated deals, ensure that the rates quoted by money Markets agree to the rates quoted by the Facility Agent.Monitor monthly LGD's and PD's from those agreed at Financial Close against those as depicted in the monthly RCC data. Highlight any variations to Business and Credit as well as TMU's Collateral Steerco representatives.Co-ordinate the submission of league tables (if applicable).Ongoing deal management on ACBS:Ensure facility limits are maintained in line with the agreements; Final Maturity Dates are correct; Availability Period end dates are correct; Unutilised facility balances are cancelled at Availability Period end dates.Manage all expiring facilities on ACBS:Identify all expiring facilities per the daily Facility Master Repor; Where facilities are to be extended, extend the final maturity date on ACBS as per the executed amended legal agreements; Should executed amended legal agreements not be available prior to the initial expiration date on ACBS, obtain Credit Approval to extend the final maturity date on ACBS to an interim date until such time as amended executed legal agreements are available and book funding accordingly.Actively manage deal covenants via ACBS generated Covenant Master Tracking report and update all covenants on ACBS as applicable.Follow up and manage outstanding fees and the recovery thereof in conjunction with Product Control and Loans Admin:Review and follow up on all outstandings as per the monthly debtors age analysis as distributed by Product Control; Follow up and resolve all overdue items reflecting on the Past Due Report as distributed by Loans Admin.Raise any known risks and concerns on deals being managed to Credit and Front Office.Submit revised capital repayment profiles to Loans Admin for loans that are to be consolidated at rate reset dates and for loans that have been refinanced.Obtain annual Credit Review Papers from Credit and perform a thorough read through before loading onto DMS.Coordinate and conclude the Secondary Sales Process for the Distribution Team for any assets that are sub participated or sold down to another Buyer.Coordinate the early prepayment of any facilities with Loans Admin, Business, Money Markets and Credit including finalising Breakage Costs (if any).Advise Product Control to recognise any fees that are still being amortised for any deals prepaid before their final maturity date.For bi-lateral deals, coordinate the return of security to the Borrower upon final repayment of the facility and advise the Collateral Management team to mark the deal as obsolete on STOC.Cancel all facilities that are fully repaid on ACBS and DMS and inform Credit to do the same on Adaptive.Ensure Client Coverage is made aware of all impending and existing clients whose KYC status is non-compliant by perusing all KYC lists which are electronically circulated. This would especially apply to deals which are not yet fully drawn.Resolve deal specific queries, including queries from internal and external auditors.Assist with any specific BU projects that may require the assistance of TMU e.g. providing MI, performing a business analysis or testing of any existing or new systems.Attend TMU meetings, Business WIP meetings, IBO Townhall sessions, Business off-sites and client meetings (if possible).Complete Personal Development Plans on an annual basis and update these regularly as and when applicable. Set up regular meetings with line manager to discuss progress.Adhere to all regulatory and compliance requirements.Adopt the SBG PACT values at all times:Purposeful Collaboration:Attend and participate in team, IBO and BU meetings. Actively engage with all internal stakeholders such as Business, Loans Admin, Product Control, Credit, Collateral, etc. Ask questions and challenge the status quo. Willingly share knowledge with fellow TM's.Active Recognition:Utilise the Beyond Excellence program to nominate colleagues who have performed well.Candid Engagement:Actively engage with Line Managers in performance feedback sessions. Raise issues and concerns with Management and/or Human Capital.Total Accountability:Take full ownership and responsibility for your deals throughout the deal life cycle. Preferred Qualification and Experience Qualifications Minimum qualifications Undergraduate degree in Commerce, Business Science or equivalent tertiary education.FAIS compliant Yes / No Preferred Experience Experience within a Transaction Management or equivalent Middle Office environment; orExperience within a Finance Team; orExperience within an Internal Audit team; orExperience as a Credit Manager; orCompletion of Articles with a bank or auditing firm. Knowledge/Technical Skills/Expertise Financial and numerical skillsRisk ManagementProject ManagementComputer LiteracyAbility to understand and interpret legal documents
Standard Bank Johannesburg, Gauteng, South Africa
May 22, 2020
Full Time
Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced Software Engineer to join our Risk IT team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent. Job Purpose To manage and oversee the Bank's operational and tactical development initiatives which include the execution and, implementation of application delivery programmes and projects against the Bank's standards, policies and procedures and governance guidelines and Service Level Agreements. To provide technical solutions to the needs of stakeholders by interpreting business requirements, defining technical tasks, engineers' quality software, performing end to end testing, as well as supporting and troubleshooting technical questions, software and database issues. Key Responsibilities/Accountabilities Adhere to Agile methodologies and follows Agile principles through work outputs and behaviours - Scope, Plan, Design and Review end to end solutions - Define and Develop application complex code - Conduct Testing across various IT platforms - Drive Continuous improvement Preferred Qualification and Experience Qualification : - BSc Comp Science, B.Com Informatics degree or advanced degree Experience : - 5-7 Years broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions. - Strong MS SQL, SSIS & .Net experience essential Knowledge/Technical Skills/Expertise IT Knowledge - IT Development - IT Applications - Automated Unit Testing - Data Integrity
Standard Bank Johannesburg, Gauteng, South Africa
May 22, 2020
Full Time
Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for Senior Quality Engineer in Risk IT with the ability to execute on our IT Journey. Job Purpose An Agile QA Engineer is responsible to participate in Feature Teams to assist in delivering quality products to the Product Owners You will participate and give feedback on any activities where QA practices and risks are to be considered from the writing of the user stories, pre-development testing notes, execute QA testing activities in accordance to processes and performance guidelines to identify defects/performance concerns in projects Key Responsibilities/Accountabilities QA Planning and Preparation: Planning, prioritization of all the test-related tasks (use NWoW Model - SAFe. TDD & BDD methodology tools such as Agile/ Scrum methodology) Writing the test strategies per Features Reviewing the test plans Taking the responsibility of certain designs if people have not the required competencies Code reviewing, being part of the discussion for CI, CD Spreading expertise and good usage of tools such as bug-tracking database or versioning systems Provide assurance on changes that are being deployed to Production, by signing off all the relevant Test (Product) changes into Production. Write test plans from the requirements, specifications and test strategies Use versioning systems to code test scripts Create and perform test campaign whenever it is necessary to fit in the overall planning Use bug tracking database to report bugs Analyses test results Reports results to the QA manager Raise an alert when an important issue is likely to put in jeopardy the whole project QA Execution and Tracking: Prepare Data requirements and ensure data availability for Test case execution. The focus on three types of data: test specific, test reference data to support scenario, application reference data which is needed for the application to start. Collaborate in Demo/Pilot to ensure that all the test scenarios have been catered and plan for exploratory testing which can be conducted over and above the automated unit and functional tests. Ensure that Integration testing is conducted to ensure that the product works end-to-end. Use of additional testing such as exploratory testing should be conducted to facilitate this. Ensure that the necessary test stubs and drivers are created with the assistance from the Developers to facilitate test execution where applicable. All tests executed will contain associated evidence of testing. All test evidence will be attached in appropriate tool such as JIRA as and when required. All defects associated with the test cases are raised timeously within the test environment, and should be investigated to the point where the impacted downstream system has been established and assigned to correct development resource. Defect SLA's per priority must be set up and agreed. JIRA / Management Tool should be utilized to keep a track of the tasks assigned to the QA and dashboards should be created to track the desired metrics for quality with the help of Iteration Manager. Cross Browser Comparability Responsive Testing Web Analytics Understanding Execution / Velocity targets / Lead time targets as determined by the Iteration Manager are achieved for each iteration/sprint. Any risks should be notified to the Iteration Manager and documented in Confluence for team's reference. Ensure scripts are executed. Ensure end to end automated regression testing. Reporting Execution and reporting targets are met. Attend other meetings (Inception, Iteration Planning Meeting, Grooming, retrofit session, Defect meetings, and Daily SCRUMS (Stand-ups). Preferred Qualification and Experience Qualifications : National Diploma in IT/Computer Systems BSc/MSc Degree in Computer Science, Engineering or a related subject Minimum Matric Experience : 3 - 5 years proven working experience in Software Development Life-Cycle 5 - 7 years proven working experience in Software Quality Assurance 5 - 7 years strong knowledge of software QA methodologies ,tools and processes 5 - 7 years Banking industry experience, preferably in Retail/Business/Personal Banking 5 - 7 years Hands-On experience with both white box and black box testing 5 - 7 years Hands-On experience with automated testing tools such as QTP/Selenium 5 - 7 years Hands-On experience with scripting language such as Java/Shell/ruby 5 - 7 years Experience working in an Agile/Scrum development process • Understanding and Experience with automated acceptance testing, integration and performance Knowledge/Technical Skills/Expertise Automation-understanding of the CI server, Source Repository and the Agile Terminologies Ability to write automated tests using the relevant tools and execute them Understanding of an OOPs oriented language(C++,C#,Java) Understanding and experience of any 1 scripting language Knowledge and understanding of various IT systems and related configurations as applied within a specified business enviroment Good understanding of software development methodologies like waterfall. agile and other related development technologies Relevant and sufficient working experience with Test Automation tools is essential Good understanding and application of scripting Understanding and Experience of core testing practices and techniques Exposure to Open Source tooling and tool set evaluation
Standard Bank Johannesburg, Gauteng, South Africa
May 22, 2020
Full Time
Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced Data Engineer to join our Risk IT team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for more than 150 years, and now spans 17 countries across the African continent. Job Purpose Provide infrastructure, tools and frameworks used to deliver end-to-end solutions to business problems. Build scalable infrastructure for supporting the delivery of clear business insights from raw data sources; with a focus on collecting, managing, analysing, visualising data and developing analytical solutions. Responsible for expanding and optimising Standard Bank's data and data pipeline architecture, whilst optimising data flow and collection to ultimately support data initiatives. Key Responsibilities/Accountabilities Create and maintain optimal data pipeline architecture and creating databases optimized for performance, implementing schema changes, and maintaining data architecture standards across the required Standard Bank databases. Work alongside data scientists to help make use of the data they collect. - Assemble large, complex data sets that meet functional / non-functional business requirements and align data architecture with business requirements. Processes, cleanses, and verifies the integrity of data used for analysis. - Build analytics tools that utilise the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics. Create data tools for analytics and data scientist team members that assist them in building and optimising Standard Bank into an innovative industry leader. - Utilise data to discover tasks that can be automated and identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc. - Designing and developing scalable ETL packages from the business source systems and the development of ETL routines in order to populate databases from sources and to create aggregates. Oversee large-scale data Hadoop platforms and to support the fast-growing data within the business. -Responsible for enabling and running data migrations across different databases and different servers and defines and implements data stores based on system requirements and consumer requirements. - Responsible for performing thorough testing and validation in order to support the accuracy of data transformations and data verification used in machine learning models. - Perform ad-hoc analyses of data stored in Standard Banks databases and writes SQL scripts, stored procedures, functions, and views. Proactively analyses and evaluates the Standard Banks databases in order to identify and recommend improvements and optimisation. Deploy sophisticated analytics programs, machine learning and statistical methods. - Analyse complex data elements and systems, data flow, dependencies, and relationships in order to contribute to conceptual physical and logical data models. - Liaise and collaborate with the entire EDO team, providing support to the entire department for its data centric needs. Collaborate with subject matter experts to select the relevant sources of information and translates the business requirements into data mining/science outcomes. Presents findings and observations to team for development of recommendations. - Acts as a subject matter expert from a data perspective and provides input into all decisions relating to data engineering and the use thereof. Educate the organisation on data engineering perspectives on new approaches, such as testing hypotheses and statistical validation of results. Ensure ongoing knowledge of industry standards as well as best practice and identify gaps between these definitions/data elements and company data elements/definitions. Preferred Qualification and Experience Qualifications : - Degree in Information Technology Experience : - 5-7 years Experience with big data tools: Hadoop, Spark, Kafka, etc. Experience with relational SQL and NoSQL databases, including Postgres and Cassandra. Experience with data pipeline and workflow management tools: Azkaban, Luigi, Airflow, etc. Experience with AWS cloud services: EC2, EMR, RDS, Redshift. Experience with stream-processing systems: Storm, Spark-Streaming, etc. Experience with objectoriented/ object function scripting languages: Python, Java, C++, Scala, etc. - 5-7 years Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases. Experience building and optimizing big data' data pipelines, architectures and data sets. Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement. - 5-7 years Strong analytic skills related to working with unstructured datasets. Build processes supporting data transformation, data structures, metadata, dependency and workload management. A successful history of manipulating, processing and extracting value from large disconnected datasets. Working knowledge of message queuing, stream processing, and highly scalable big data' data stores. Knowledge/Technical Skills/Expertise Architectural methodologies used in the design and development of IT systems. - The ability to ensure the accuracy and consistency of data for the duration that the data is stored as well as preventing unintentional alterations or loss of data. - Knowledge and understanding of IT applications and architecture. - Ability to analyse statistics and other data, interpret and evaluate results, and create reports and presentations for use by others. - The ability to apply metadata to information to make it easy for other people to find. - Refers to the knowledge and experience required to manage the installation, configuration, upgrade, administration, monitoring and maintenance of physical databases.
Standard Bank Bloemfontein, Free State, South Africa
May 21, 2020
Full Time
Job Details Risk Management: understanding all risks - from the economic to the political - that could affect our global business, and offering guidance to all parts of the bank Job Purpose Assessment and evaluation of lending applications for clients (individuals and businesses) based on sound credit risk and affordability assessments, financial principles and credit policies which will support growth of the asset book of the bank and manage credit losses by ensuring sound lending credit principles are applied at all times and that lending is within the Bank's risk appetite parameters. This will include the spectrum of lending products available to all segments of clients including Personal, Lifestyle, Business, Agri and Entrepreneur, including specialised lending, trade finance, debtors finance, commercial property finance, agriculture and others. Support business partners in understanding and meeting client lending needs. The jobholder may operate in one or more of the segments as required by business needs Key Responsibilities/Accountabilities Credit evaluations: Obtains and assesses client and financial information, including cash flows and cash flow forecasts, with a view to understanding the current debt levels and repayment requirements as relates to different products, segments and banks. Makes prudent credit decisions on lending applications and authority sought requests within the parameters of the relevant individual product policies and/or multiple product policy, relevant regulatory requirements such as the National Credit Act and sound financial principles. Determines the best possible lending solution for the client and the Bank. Proactively highlights opportunities for asset growth in line with ecosystem philosophy & sound credit risk principles Adheres to Before sunset service” in order to deliver excellent client experience. Considers the requirement for collateral, guarantees, pre-conditions, post-conditions and covenants, dependant on the segment. Ensures correctness of information on which decision is being made. Obtains additional inputs from specialists where required. Performs annual reviews as required by policy timeously Performs and/or validates credit risk ratings on clients / businesses Engages Business to understand client requests, their business, financials and potential collateral available. Ensures that decisions are timeously made, minimising reworks as far as possible. Proactively follows up on matters which have been reworked or awaiting information from clients. Prepares motivations and recommendations for applications falling outside the delegated authority and presents this to appropriate authority levels. Adheres to business rules while still applying sustainable intuitive solutions. Within bounds of risk consciousness motivates for exceptions to business rules and policies where appropriate. Correctly applies legislative requirements such as the National Credit Act Displays a good understanding of legal principles in setting conditions and agreeing to amendments to agreements and conditions, ensuring the Bank is protected and risks are mitigated. Understands industry, regulatory and business risks (such as BEE, high risk industries etc) which will impact the financial health of a client and their ability to repay. Considers and provides input on appropriate risk / reward in respect of facilities and risk groups Issues 23236 forms/letters with conditions stated clearly and correctly Measures: Adherence to SLAs Decline triggers Rework targets Overdue Annual review triggers Adherence to business rules and risk appetite Adherence to Delegated Authority Maintain an acceptable hind-sighting error rate Stakeholder feedback iro Solution orientation Complaints received and appropriately resolved NPL and Early Arrears (Stage 2 & 3) Credit Loss ratios and Bad rates Client Engagement: Attends client visits to understand clients and their businesses. Client engagements may be in person or telephonic. Supports business to understand clients and whether lending opportunities fall within risk appetite Performs regular suite and/or CST visits Participates in round table discussions as required Visits watchlist clients as required in support of Business, Support and recoveries teams. Visits high value clients in area they support. Supports and participates in ecosystem meetings and discussions. Measures: Client visit targets Stakeholder feedback from Business Credit Risk and Account Management: Stipulates conditions for facilities bearing credit risk policies and processes in mind. Displays a good understanding the credit risk management environment. Supports the Credit Risk team as required to ensure performance of their responsibilities. Pro-actively identifies opportunities to improve processes and systems within the business unit to enhance risk management and efficiencies. Manages and resolves complaints within agreed time frames and provides feedback to all key stakeholders and customers on progress during the resolution process. Refers suspected fraudulent accounts to the Fraud Department for investigation. Action daily Referral reports before cut off (11am) Proactively manages Watchlist clients in collaboration with relationship manager and Credit Risk. Identifies clients where risk has changed and management is required on the Monitoring and/or watchlist. Adds all expired Temporary Excesses which have not been rectified timeously to the Monitoring List. Supports Credit Risk and/or Debt Care team as regards clients on the Watchlist /CRC schedules as per processes Measure: Team / stakeholder feedback Customer complaints resolved timeously Hindsighting of conditions set in approvals % of watchlist clients that return to Performing category (Stage1) Training and mentoring : Assists with training new staff as and when required and cross skilling of existing staff. Provides credit guidance and advice to business through the sharing of knowledge, coaching and assistance in improving the understanding and quality of credit risk Attends and learns from additional training to enhance credit skills and acquire skill across different segments and products, as required Measures: Feedback from stakeholders and team Achievement of new DAs or cross skilling goals as required by business needs Management information: Provides input as required for various reports and portfolio management Measure: Stakeholder feedback Stakeholder management: Builds and maintains relationships within the broader credit team and business stakeholders. Acts as a partner to business in unlocking ecosystem & other client opportunities to support the achievement of asset growth within the bounds of responsible credit risk management and set risk appetite. Ensures that service is provided to the satisfaction of all stakeholders in terms of service level agreement. Attends business and team connect sessions, ecosystem and squad meetings Visits and works from branches, suites and CST sites to ensure availability to perform Credit Evaluation, Client Engagement and Training/Mentoring outputs as per above. Measure: Stakeholder feedback Attendance and participation at meetings Project management : Participates in projects and any ad-hoc functions, including training of staff. Measure: Projects completed within SLA's and expected outcomes Preferred Qualification and Experience Minimum Qualification: First Degree-Field of study: Finance and Accounting B/Comm Accounting or Financial Management Degree or Credit Diploma or other relevant credit training Credit Risk Management: 5-7 Years Experience in intuitive credit assessment and decisioning in relevant segment and products (i.e. across business, entrepreneur, lifestyle and personal). Thorough knowledge and understanding of financial statements. Knowledge and understanding of repayment structures, collateral and collection processes within the banking environment. Understanding of legalities associated with lending and collateral. Knowledge/Technical Skills/Expertise Computer Literacy Risk Principles Legal Principles - Collateral Credit Granting
Standard Bank Simmonds, Gauteng, South Africa
May 21, 2020
Full Time
Job Details Risk Management: understanding all risks - from the economic to the political - that could affect our global business, and offering guidance to all parts of the bank Job Purpose To lead the investigation of illegal and fraudulent cases by setting monitoring systems and managing security threats identified through trend analysis. To drive a culture of operational excellence through managing the Fraud and Disputes Analyst Team by guiding and coaching them on rigorous fraud investigations to protect clients and the bank from the risk of increased fraud losses and disputes and preserving the business' reputation. Key Responsibilities/Accountabilities Risk, Regulatory, Prudential & Compliance Ensure that all queries and issues are addressed and resolved in line with relevant processes, procedures and regulatory requirements, and at all time in compliance with the scope of the Service Legal Agreement (SLA). Report all identified matters to relevant internal and external bodies in line with regulatory and legislative requirements in order to mitigate any compliance breaches that may occur. Interrogate and report any deficiencies identified within analytical reports to ensure comprehensive adherence to operative legislation and regulations. Monitor and evaluate subordinates performance and compliance to bank specified policies and relevant regulatory requirements when handling any fraud and dispute matters. Conduct root cause analysis on escalated matters, by obtaining appropriate documented evidence, which is documented to determine potential risk and exposure for resolution, to prevent any occurrences from the client, bank and any other entity's perspective. Manage all fraud and dispute matters and disciplinary processes in accordance to laid down policies and procedures. Identify process gaps that are not correctly laid down or non-existent and report these to the relevant entity to ensure compliance adherence to all processes and procedures for all stakeholders. Technology & Architecture Identify areas of opportunity for automation and optimisation by interrogating areas in need and making recommendations to reduce hand-off's and decommission of non-value add activities, within the set Information Technology process and procedures for compliance. People Consolidate, trend and track staff performance on data entry, interpretation and analytics at pre-defined time periods to manage and coach staff on data management, in adherence to relevant data policies . Oversee staff outputs and management information system statistics to assess individual performance and provide guidance on improving performance and customer service quality. Drive a leadership culture with a customer-centric perspective through , managing and coaching staff in order to provide the highest levels of customer-service. Lead the Fraud and Disputes Analysts by creating a high-performance team through encouraging inclusivity and transparency through, inter alia, setting team goals, managing performance, and developing and motivating the team to enable a culture of accountability and excellence. Report fraudulent occurrences to the relevant persons, bodies or entities to ensure quality data is stored and partner with them to develop reliable mitigating solutions for such occurrences. Client Engage with customers, to understand their business requirements and needs and, in so doing, be able to develop solutions to meet those objectives. Oversee the process of information transfer to customers in accordance to the Code of Banking Practice by accurately capturing, updating and amending case information and history notes to ensure customers are fully informed on their rights and obligations through the appropriate processes. Manage customer interactions across multiple electronic channels (email, SMS) and devices to deliver a consistent service. Review staff interactions with customers to gauge customer services quality offerings and identify gaps within existing systems and develop the appropriate solutions to improve the quality on systems where gaps have been identified. Data Review prepared investigative reports for accuracy and provide feedback where necessary in order to ensure key stakeholders have the correct information to make critical decisions. Using Business Intelligence principles, interpret and review business relevant data in order to compile business reports. Preferred Qualification and Experience • Diploma /Degree Risk Management 1-2 years Ability to manage and lead people in order to deliver high levels of operational excellence and customer service. 5-7 years Extensive experience in a leadership role in fraud or similar environment. Comprehensive knowledge of transactional systems, processes and procedures in the industry. Ability to analyse situations and issues, identify options, draw logical conclusions and sound inferences, determine and recommend practical sources of action utilising good judgment and strategic thinking. Knowledge/Technical Skills/Expertise • Query Resolution Written Communication Fraud Investigation Risk Awareness General awareness of risk management practices in a financial services organisation. Fraud Detection & Management • Data Management
Standard Bank Johannesburg, Gauteng, South Africa
May 21, 2020
Full Time
Job Details Risk Management: understanding all risks - from the economic to the political - that could affect our global business, and offering guidance to all parts of the bank Job Purpose To assume the oversight of all operational and compliance aspects of the Foreclosure area within the portfolio. To ensure that staff are competent and adequately trained and mentored and that the correct culture and leadership qualities are maintained. This includes the running of functional workshops internally. To optimally, effectively and efficiently manage the Foreclosure portfolio, applying the processes whilst at the same time maintaining the integrity and reputation of the Bank. To ensure that all risks in the process are properly considered and reported upon. To ensure adherence to all policies and procedures relating to compliance, regulatory, operational, procedural, reputational and legal risks. To review, investigate report and escalate high risk defences and allegations. To take timeous action (within mandate) to protect the interests of the bank. To contribute to and support the strategic goals and vision of Credit Rehabilitation and Recoveries. To settle or restructure facilities (wherever possible) in consultation with operations, the debtor and the attorneys. To consult with counsel/witnesses and attend court and to testify (where required) any other action in order to facilitate the proving of the banks case. To consider, evaluate and approve/reject all settlement proposals (within mandate) and to refer to higher authority (where appropriate) Key Responsibilities/Accountabilities • Working in teams, sharing of skills and multi-skilling. Control and maintain credit policies and procedures. Provide “legal” guidance and assistance within CRR (where requested) Implement “Lean” and other business process improvement initiatives. Drive a culture of flawless execution in the workplace. Oversee and review all legal action taken - ensuring there are no reasonable grounds for a future judgment to be rescinded. Ensure all external vendors adhere to instructions as well as all the terms of the service level agreements, controls and policies. Review and authorise payment of all billed professional fees. Ensure compliance to proper housekeeping processes. Contribute towards the effectiveness and cost efficiency of the department and ensure that strategic and departmental objectives are achieved. Facilitate, compile and assist in the compilation of daily, weekly and monthly matrix reports for the portfolio. Attend consultations, together with witnesses, attorneys and counsel in the preparation of matters for trial and other court applications. Provide instructions to attorneys (within mandate) directly or indirectly. Attend to a thorough risk analysis and review all documentation, pleadings and defences prior to trial and highlight any concerns with management. Consult with relevant internal and external stakeholders. Source outstanding source documentation relevant for the litigation process. Attend court and testify for the bank (where required) Signing and commissioning, of all affidavits (within mandate) required by external attorneys and council within defined timelines and court rules. Collate and refer to product/credit any deficiencies in processes, documentation and systems which have led to unsatisfactory legal outcomes. Compliance with statutory, regulatory and supervisory requirements and protect the reputation and integrity of the Bank and avoid legal action or sanction in respect to non-compliance to regulatory matters. Taking timeous and appropriate action and decisions to promote a successful outcome to the litigation process. • Negotiate, consider, evaluate and approve settlements within mandate and refer others outside of mandate to management with written recommendations. • Escalate any “apparent” risks in the recovery process that may impact on the integrity and reputation of the Bank to Group Legal and or compliance areas. • Provide basic legal guidance and subject matter expertise, to all stakeholders on request. • Maintaining high ethical standards to prevent market abuse. • Reporting any breaches and exposures to the area's Regulatory compliance officer. • Being aware of legislation, case law and policy changes applicable to the business and assuring awareness to all staff. • Ensure that staff, at all times, are skilled and that on the job legal training receives attention. • Maintain high levels of customer service. • Any delegated ad-hoc functions • Efficiency & Effectiveness • Optimise Economic Profit - management of all legal and other operational costs. • Excellent customer service - supporting of vendors and other internal and external customers. • Compliance and regulatory - management of risks. • Vendor management - Management of vendor performance and adherence. • Timeous and accurate reporting. Preferred Qualification and Experience • Legal degree i.e. BProc, LLB or equivalent • Admitted attorney with 5 years practise experience • 5 Years in a management role in a Foreclosure area Knowledge/Technical Skills/Expertise • Civil Litigation process including defended legal procedures. • Conveyancing • Consumer protection Act • National Credit Act and National Credit Amendment Act • POPI • Magistrates and High court rules • Prescription Act • CACS • MY ATTORNEY • CDDS • OS2 • Microsoft Office - Outlook, Word and Excel
Standard Bank Johannesburg, Gauteng, South Africa
May 21, 2020
Full Time
Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced Head, Service Portfolio Delivery, ETS - CIB to join our Engineering Technology Services IT team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for more than 150 years, and now spans 18 countries across the African continent. Job Purpose To provide strategic leadership as service owner, accountable for end to end delivery, cost of contracted Business Line Services. To co-ordinate full service value chain (all service contributors: internal, external suppliers/vendors). To partner, ensure strategic service alignment with Group Business Line CIO, executing on standards, toolboxes. To provide operational leadership, direct, plan, organise, control delivery, maintenance of business solutions, features to countries, regional hubs. Key Responsibilities/Accountabilities Risk, Regulatory, Prudential & Compliance - Oversee and ensure that the Group Technology Risk Management minimum standard isadhered to. Drive and champion a positive risk culture and attitude within the teams. - Actively participate in relevant risk governance forums including providing necessary input and escalating relevant risk issues. Establish appropriate risk oversight and governance processes and structures within the area. - Collaborate with Service & Commercial Management to direct and participate in communication with Group Business Line CIO structures during incident and resolution processes, specifically advising on Customer impact as a result of outages, together with communication action plans. People - Champion initiatives aimed at inculcating the desired service culture and future skills development. encouraging participation by Service execution teams. - Align and execute on ETS capacity models, developing workforce plans for the Service Portfolio driving appropriate capacity to allow for delivery on all contracted services across all markets. - Provide strategic direction to the teams by leading and guiding their output in line with the service expectations, contracted delivery and Group Business Line strategic technology plan. Interview, recruit and select leadership teams that have the right technical and personal abilities to help further ETS' mission. - Coach and mentor the delivery teams, providing quick resolution for problems and roadblocks. Strategy - Transpose ETS business and functional strategy onto operational targets and plans for the execution of delivery for the Business Line, whilst ensuring strategic alignment with the Group BL technology plans, delivering to and influencing the standards and toolbox. - Oversee and direct the specific product or service delivered from the regional hub, as an extension of the service delivery portfolios. Service owners will still be accountable for the output of the regional hubs and integrating it back into a contracted service to a country on the Business Lines behalf. - Actively align with the Group Business Line Technology plan by fostering a strong working relationship with the Group BL CIO organisation participating and influencing strategic road maps and plans based on country priorities. - Align with Group Business Line on 3rd party strategies, participating in relevant Engineering Technology Services (ETS) Service and Commercial management processes for the selection of suppliers, negotiation of contracts, reviewing and monitoring of supplier performance to improve service delivery to countries. Manage day to day supplier relationships and performance. - Formulate the service strategy for services owned within function/ portfolio in accordance with overall ETS service strategic objectives. Inculcate service orientation and culture within delivery functions and teams Client - Deliver the desired customer experience and service management expectations across all relevant markets (contracted countries) as part of the realisation of the Group Business Line technology plan, executing against and influencing standards and toolboxes. - Drive a culture of service excellence and consistent client experience on behalf of Group Business Line aligning service levels with business needs and expectations. This includes delivery to Service levels driven by commercial pragmatism, Agile principles, and engineering excellence. Technology & Architecture - Drive, assist or support programme execution remaining accountable for the end-to-end delivery of all the identified programmes in the Service portfolio, engaging Group Business Line CIO and business leaders (Product Owners) and overseeing Service portfolio level reporting. - Forecast, facilitate, build capacity plans and decide upon appropriate insourcing and outsourcing models to support the contracted services and delivery requirements. - Execute on responsibilities against the ETS service management model, standards, and processes. Directing service content from Strategy and Design, transition and operations, measurement, reporting, to improvement and optimisation. - Ensure service success by ensuring the development of relevant communication, release notes, training and knowledge management to ensure smooth service transition and increase country readiness. - Identify service operation requirement for the Service Portfolio and provide service support communicating Quality of Service concerns and outages to Group Business Line CIOs, Technology Domains and CTO. Ensure implementation of incident management with tiered support and within SLA requirement, Event and Problem Management. - Draw on experience to focus on optimisation initiatives to better service execution and achievement of service levels following commercial pragmatism and managing the key cost drivers of the service. - Drive engineering excellence by focusing on Agile principles, employing DEVOPS and system team constructs, growing competency and fungibility of capabilities (drawing on Group Technology domains and practices). - Contribute to the overall success of ETS service delivery and country service experience by making visible the specific capacity, availability and continuity (Always on) requirements for the Service Portfolio based on usage/consumption and forecasts. - Collaborate in ETS processes to aggregate and visualise cross service delivery by contributing to the creation and maintenance of the integrated delivery plan. Proactively identifying conflicts and dependencies between initiatives to optimise value and achieve highest efficiency of resources, by engaging with key stakeholders. - Assume overall responsibility for effective Portfolio, program, project management and Delivery capabilities delivering a broad range of contracted IT services, executing against standards and toolboxes and continuously optimising service aimed at the efficient and effective provision of IT services. - Authorise at a functional level the allocation of resources for the planning, development and delivery, as appropriate, of contracted services , setting the strategy for resource management to respond cost effectively within ETS capacity models. Data - Implement Service metrics and measures, reporting on services to ETS Service & Commercial Management standards, processes and intervals and input into appropriate systems. - Oversee the provision of service metrics and dashboards, using the information as input to plan and manage remedial efforts and service management improvement initiatives in order to achieve agreed service levels. - Analyse and interpret the Service Portfolio velocity and performance, formulating approaches and action plans to achieve optimal efficiency in the application of resources (time, people and investment) and Agile ways of working. Product - Direct and deliver contracted Business solutions and features coordinating the full service value chain relating to the specific service(s), integrating all service contributors, internal or external service partners. Managing cost and delivery to the contracted service level agreements. - Integrate technology best practice and information security standards to allow for legitimate, reputable solutions delivered to relevant markets. Financial Management - Prepare annual IT financial budgets to facilitate the management and operations of the service portfolio by formulating and gaining acceptance for annual revenue and capital budgets. Manage the financial risk of the monitoring the expenditure and assessing the health of the Service portfolio unit in consultation with Group IT Finance. - Monitor budgets against expenditure and manage IT costs in line with organisational parameters. Preferred Qualification and Experience Qualifications : - Post Grad Degree in Information Studies/ Information Technology - Relevant industry specific certification/ membership Experience : 5-7 years: - Proven track record engaging and building strong relationships with senior stakeholders (Group Business Line Heads) in corporate environment. Show understanding of complexities of implementing central systems and applications for distributed use. Knowledge of regulatory and compliance requirements related to African regions implementations will be beneficial. 8-10 years: - Significant experience managing technology in large multi-dimensional corporate environment, preferably financial industry, Managing delivery of 3rd parties and Africa Region experience. Industry and market knowledge; different ownership models. Knowledge of Agile and Lean frameworks, methods and practices and experience in being a catalyst for organisational change. Experience working in a multi-vendor and outsourced IT environment. Leadership working with individuals from diverse cultures. - Prior experience managing large teams providing managed services to customers. Experience in managing vendors/suppliers of professional IT services Leadership/management experience across multiple geographies Knowledge/Technical Skills/Expertise Vendor Management - IT Strategy & Planning - Stakeholder Management (IT) - Financial Management (IT) - IT Service Strategy - IT Resources Planning and Evaluation
Standard Bank Johannesburg, Gauteng, South Africa
May 21, 2020
Full Time
Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced Head, Service Portfolio Delivery, ETS - Wealth to join our Engineering Technology Services IT team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for more than 150 years, and now spans 18 countries across the African continent. Job Purpose To provide strategic leadership as service owner, accountable for end to end delivery, cost of contracted Business Line Services. To co-ordinate full service value chain (all service contributors: internal, external suppliers/vendors). To partner, ensure strategic service alignment with Group Business Line CIO, executing on standards, toolboxes. To provide operational leadership, direct, plan, organise, control delivery, maintenance of business solutions, features to countries, regional hubs. Key Responsibilities/Accountabilities Risk, Regulatory, Prudential & Compliance - Oversee and ensure that the Group Technology Risk Management minimum standard isadhered to. Drive and champion a positive risk culture and attitude within the teams. - Actively participate in relevant risk governance forums including providing necessary input and escalating relevant risk issues. Establish appropriate risk oversight and governance processes and structures within the area. - Collaborate with Service & Commercial Management to direct and participate in communication with Group Business Line CIO structures during incident and resolution processes, specifically advising on Customer impact as a result of outages, together with communication action plans. People - Champion initiatives aimed at inculcating the desired service culture and future skills development. encouraging participation by Service execution teams. - Align and execute on ETS capacity models, developing workforce plans for the Service Portfolio driving appropriate capacity to allow for delivery on all contracted services across all markets. - Provide strategic direction to the teams by leading and guiding their output in line with the service expectations, contracted delivery and Group Business Line strategic technology plan. Interview, recruit and select leadership teams that have the right technical and personal abilities to help further ETS' mission. - Coach and mentor the delivery teams, providing quick resolution for problems and roadblocks. Strategy - Transpose ETS business and functional strategy onto operational targets and plans for the execution of delivery for the Business Line, whilst ensuring strategic alignment with the Group BL technology plans, delivering to and influencing the standards and toolbox. - Oversee and direct the specific product or service delivered from the regional hub, as an extension of the service delivery portfolios. Service owners will still be accountable for the output of the regional hubs and integrating it back into a contracted service to a country on the Business Lines behalf. - Actively align with the Group Business Line Technology plan by fostering a strong working relationship with the Group BL CIO organisation participating and influencing strategic road maps and plans based on country priorities. - Align with Group Business Line on 3rd party strategies, participating in relevant Engineering Technology Services (ETS) Service and Commercial management processes for the selection of suppliers, negotiation of contracts, reviewing and monitoring of supplier performance to improve service delivery to countries. Manage day to day supplier relationships and performance. - Formulate the service strategy for services owned within function/ portfolio in accordance with overall ETS service strategic objectives. Inculcate service orientation and culture within delivery functions and teams Client - Deliver the desired customer experience and service management expectations across all relevant markets (contracted countries) as part of the realisation of the Group Business Line technology plan, executing against and influencing standards and toolboxes. - Drive a culture of service excellence and consistent client experience on behalf of Group Business Line aligning service levels with business needs and expectations. This includes delivery to Service levels driven by commercial pragmatism, Agile principles, and engineering excellence. Technology & Architecture - Drive, assist or support programme execution remaining accountable for the end-to-end delivery of all the identified programmes in the Service portfolio, engaging Group Business Line CIO and business leaders (Product Owners) and overseeing Service portfolio level reporting. - Forecast, facilitate, build capacity plans and decide upon appropriate insourcing and outsourcing models to support the contracted services and delivery requirements. - Execute on responsibilities against the ETS service management model, standards, and processes. Directing service content from Strategy and Design, transition and operations, measurement, reporting, to improvement and optimisation. - Ensure service success by ensuring the development of relevant communication, release notes, training and knowledge management to ensure smooth service transition and increase country readiness. - Identify service operation requirement for the Service Portfolio and provide service support communicating Quality of Service concerns and outages to Group Business Line CIOs, Technology Domains and CTO. Ensure implementation of incident management with tiered support and within SLA requirement, Event and Problem Management. - Draw on experience to focus on optimisation initiatives to better service execution and achievement of service levels following commercial pragmatism and managing the key cost drivers of the service. - Drive engineering excellence by focusing on Agile principles, employing DEVOPS and system team constructs, growing competency and fungibility of capabilities (drawing on Group Technology domains and practices). - Contribute to the overall success of ETS service delivery and country service experience by making visible the specific capacity, availability and continuity (Always on) requirements for the Service Portfolio based on usage/consumption and forecasts. - Collaborate in ETS processes to aggregate and visualise cross service delivery by contributing to the creation and maintenance of the integrated delivery plan. Proactively identifying conflicts and dependencies between initiatives to optimise value and achieve highest efficiency of resources, by engaging with key stakeholders. - Assume overall responsibility for effective Portfolio, program, project management and Delivery capabilities delivering a broad range of contracted IT services, executing against standards and toolboxes and continuously optimising service aimed at the efficient and effective provision of IT services. - Authorise at a functional level the allocation of resources for the planning, development and delivery, as appropriate, of contracted services , setting the strategy for resource management to respond cost effectively within ETS capacity models. Data - Implement Service metrics and measures, reporting on services to ETS Service & Commercial Management standards, processes and intervals and input into appropriate systems. - Oversee the provision of service metrics and dashboards, using the information as input to plan and manage remedial efforts and service management improvement initiatives in order to achieve agreed service levels. - Analyse and interpret the Service Portfolio velocity and performance, formulating approaches and action plans to achieve optimal efficiency in the application of resources (time, people and investment) and Agile ways of working. Product - Direct and deliver contracted Business solutions and features coordinating the full service value chain relating to the specific service(s), integrating all service contributors, internal or external service partners. Managing cost and delivery to the contracted service level agreements. - Integrate technology best practice and information security standards to allow for legitimate, reputable solutions delivered to relevant markets. Financial Management - Prepare annual IT financial budgets to facilitate the management and operations of the service portfolio by formulating and gaining acceptance for annual revenue and capital budgets. Manage the financial risk of the monitoring the expenditure and assessing the health of the Service portfolio unit in consultation with Group IT Finance. - Monitor budgets against expenditure and manage IT costs in line with organisational parameters. Preferred Qualification and Experience Qualifications : - Post Grad Degree in Information Studies/ Information Technology - Relevant industry specific certification/ membership Experience : 5-7 years: - Proven track record engaging and building strong relationships with senior stakeholders (Group Business Line Heads) in corporate environment. Show understanding of complexities of implementing central systems and applications for distributed use. Knowledge of regulatory and compliance requirements related to African regions implementations will be beneficial. 8-10 years: - Significant experience managing technology in large multi-dimensional corporate environment, preferably financial industry, Managing delivery of 3rd parties and Africa Region experience. Industry and market knowledge; different ownership models. Knowledge of Agile and Lean frameworks, methods and practices and experience in being a catalyst for organisational change. Experience working in a multi-vendor and outsourced IT environment. Leadership working with individuals from diverse cultures. - Prior experience managing large teams providing managed services to customers. Experience in managing vendors/suppliers of professional IT services Leadership/management experience across multiple geographies Knowledge/Technical Skills/Expertise Vendor Management - IT Strategy & Planning - Stakeholder Management (IT) - Financial Management (IT) - IT Service Strategy - IT Resources Planning and Evaluation
Standard Bank Johannesburg, Gauteng, South Africa
May 21, 2020
Full Time
Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced Lead, Business Domain: Service Management to join our team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent. Job Purpose To direct quality of service for Business Line, Corporate Function IT across Country,shared execution.To provide insights, remediation based on assimilation of complex cross functional, multi-geography information.To provide strategic input into CIO decisions by integrating views of preventative actions, service trends, remediation in Group, Countries. Mature Business Service Management capability in Countries.Provide local vendors with strategic direction, periodic 3rd party service reviews. Key Responsibilities/Accountabilities Client Develop and maintain Business impact assessments for solutions that form part of the toolbox; understanding the critical systems; impact of failure on business and potential operational losses in order to proactively manage the impact on clients in local markets. Define and drive out the service expectation for the Business Line or Corporate Function as part of the strategic plan and technology toolbox requirement, to achieve the desired and consistent client experience across markets. Partner with, and provide direction to, countries and Group shared execution to manage incidences occurring in a 3rd party as part of Group strategic review of vendor, ensuring Group Business Line or Corporate Function standards are adhered in so far as service expectations. Technology & Architecture Verify whether toolbox solutions and processes are fit for purpose in countries/markets to meet service management expectations and service clients adequately. Drive sharing and collaboration across all markets to facilitate uniform practices, expose best patterns and perform monthly service reviews of vendors to ensure that the service provided is at the right level Articulate the desired service management expectations across all relevant markets as part of the technology plan and facilitate monitoring for all critical customer facing systems across all markets in the Group. Oversee execution, quality of service and stability of domain solutions delivered via country and shared execution capabilities. Assess application health, key incidents in order to influences the future state architecture and toolbox solutions. Product Define and maintain the related technology vendor selection criteria for use by country operations to achieve alignment with the technology plan delivering the Business Line or Corporate Function product solutions. Understand maturity of local technology partners and vendors and ensure that vendors are portable between countries/regions (were required), to deliver on desired IT blueprint across the markets in Group. Risk, Regulatory, Prudential & Compliance Assess and communicate service risks and the potential impact of planned production changes across all markets in the Group in order to preserve stability. Monitor the performance of Group and local technology vendors to improve the efficacy of implementation in the local market. Represent the portfolio in relevant Group Forums (e.g. Always on forums and committees) ensuring appropriate evaluation and remediation of end of life/out of support solutions and that relevant information is disseminated Monitor adherence against defined standards, tools and frameworks to facilitate achievement of outcomes for the business line or corporate function across all markets. Participate in governance processes to decide deviation from toolboxes. Data Provide information on the toolbox implementation, execution, local vendors and partners as required as input to cross- functional management of information, reporting and technology across the portfolio Analyse the performance and stability trends of individual services in Country or Group; identifying and making recommendations for incremental improvement by engaging with the execution teams. Perform service trend analysis and consolidated Quality of Service reporting identifying performance, remediation and optimisation items across Pan African implementations. Financial Management Perform service volume and cost driver analysis understanding how it impacts on the total cost of ownership (TCO) as an input to the budgets and financial planning for the portfolio. Support the CIO to ensure completeness of service budgets by checking that costs are included as per capacity plans for Software Asset Management, all people and infrastructure costs and vendor and third-party costs are included Analyse actual versus budgeted volumes and cost drivers ensuring service cost and volume transparency and the identification of opportunities to drive efficiencies and address cost challenges across the portfolio. Strategy Track business value and toolbox usage, verifying whether solutions and tools are fit for purpose in countries/markets to meet service management expectations and service clients adequately. Formulate a multi-year service strategy to enable delivery on the value proposition, keeping services aligned with evolving business needs, solution design, planned service investments, to ensure stability and availability Identify strategic suppliers to the group or in country and align services where required People Ensure common communication standards to business stakeholders across all execution areas. Lead communication to impacted Group Business Line or Corporate Function stakeholders during high impact service impact and restoration events. Define the communication strategy, solution relevant to the Business Line or Corporate Function in the Toolbox to ensure clarity on communication to clients. Preferred Qualification and Experience First Degree in Information Studies First Degree in Information Technology 8-10 years experience in Technology business partnering, strategy and planning - Experience Description - Have knowledge of domain operations, and understanding of ecosystems and suppliers and broad technical knowledge of the technology, solutions and service catalogue consumed by countries. 8-10 years experience in Technology Practice (Domain) Management and Leadership - Experience Description - Have good knowledge of domain appropriate technology strategies. Proven application of service management processes and frameworks More than 10 year experience in Technology Partnering & Service Management - Experience Description - Broad experience in leading service management processes for large and diverse portfolio's. Proven knowledge and application of ITSM practices. Knowledge/Technical Skills/Expertise Knowledge of Banking & Financial Service - Knowledge of business concepts, entities (definition, ownership, use, semantics and syntax) specific to the Banking and Financial Services industry. Organization Change Management - Defining and managing the process of deploying and integrating IT capabilities into the business in a way that is sensitive to, and fully compatible with, business operations. IT Risk Management - The planning and implementation of organization-wide processes and procedures for the management of operational risk. Service Level Management - Service Management Processes - Knowledge and understanding of types of services agreements (operational level agreements and service level agreements), the negotiation of service levels, service monitoring and business engagement around appropriate service levels.Refers to the required knowledge and experience to plan, implement and control service provision using service management frameworks. Data Analysis - Ability to analyse statistics and other data, interpret and evaluate results, and create reports and presentations for use by others. Financial Management (IT) - The overall financial management, control and stewardship of the IT assets and resources used in the provision of IT services, ensuring that all governance, legal and regulatory requirements are complied with. Stakeholder Management (IT) - The coordination of relationships with and between key stakeholders, during the design, management and implementation of business change.
Standard Bank Johannesburg, Gauteng, South Africa
May 21, 2020
Full Time
Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced Head, Service Portfolio Delivery, ETS - PBB to join our Engineering Technology Services IT team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for more than 150 years, and now spans 18 countries across the African continent. Job Purpose To provide strategic leadership as service owner, accountable for end to end delivery, cost of contracted Business Line Services. To co-ordinate full service value chain (all service contributors: internal, external suppliers/vendors). To partner, ensure strategic service alignment with Group Business Line CIO, executing on standards, toolboxes. To provide operational leadership, direct, plan, organise, control delivery, maintenance of business solutions, features to countries, regional hubs. Key Responsibilities/Accountabilities Risk, Regulatory, Prudential & Compliance - Oversee and ensure that the Group Technology Risk Management minimum standard isadhered to. Drive and champion a positive risk culture and attitude within the teams. - Actively participate in relevant risk governance forums including providing necessary input and escalating relevant risk issues. Establish appropriate risk oversight and governance processes and structures within the area. - Collaborate with Service & Commercial Management to direct and participate in communication with Group Business Line CIO structures during incident and resolution processes, specifically advising on Customer impact as a result of outages, together with communication action plans. People - Champion initiatives aimed at inculcating the desired service culture and future skills development. encouraging participation by Service execution teams. - Align and execute on ETS capacity models, developing workforce plans for the Service Portfolio driving appropriate capacity to allow for delivery on all contracted services across all markets. - Provide strategic direction to the teams by leading and guiding their output in line with the service expectations, contracted delivery and Group Business Line strategic technology plan. Interview, recruit and select leadership teams that have the right technical and personal abilities to help further ETS' mission. - Coach and mentor the delivery teams, providing quick resolution for problems and roadblocks. Strategy - Transpose ETS business and functional strategy onto operational targets and plans for the execution of delivery for the Business Line, whilst ensuring strategic alignment with the Group BL technology plans, delivering to and influencing the standards and toolbox. - Oversee and direct the specific product or service delivered from the regional hub, as an extension of the service delivery portfolios. Service owners will still be accountable for the output of the regional hubs and integrating it back into a contracted service to a country on the Business Lines behalf. - Actively align with the Group Business Line Technology plan by fostering a strong working relationship with the Group BL CIO organisation participating and influencing strategic road maps and plans based on country priorities. - Align with Group Business Line on 3rd party strategies, participating in relevant Engineering Technology Services (ETS) Service and Commercial management processes for the selection of suppliers, negotiation of contracts, reviewing and monitoring of supplier performance to improve service delivery to countries. Manage day to day supplier relationships and performance. - Formulate the service strategy for services owned within function/ portfolio in accordance with overall ETS service strategic objectives. Inculcate service orientation and culture within delivery functions and teams Client - Deliver the desired customer experience and service management expectations across all relevant markets (contracted countries) as part of the realisation of the Group Business Line technology plan, executing against and influencing standards and toolboxes. - Drive a culture of service excellence and consistent client experience on behalf of Group Business Line aligning service levels with business needs and expectations. This includes delivery to Service levels driven by commercial pragmatism, Agile principles, and engineering excellence. Technology & Architecture - Drive, assist or support programme execution remaining accountable for the end-to-end delivery of all the identified programmes in the Service portfolio, engaging Group Business Line CIO and business leaders (Product Owners) and overseeing Service portfolio level reporting. - Forecast, facilitate, build capacity plans and decide upon appropriate insourcing and outsourcing models to support the contracted services and delivery requirements. - Execute on responsibilities against the ETS service management model, standards, and processes. Directing service content from Strategy and Design, transition and operations, measurement, reporting, to improvement and optimisation. - Ensure service success by ensuring the development of relevant communication, release notes, training and knowledge management to ensure smooth service transition and increase country readiness. - Identify service operation requirement for the Service Portfolio and provide service support communicating Quality of Service concerns and outages to Group Business Line CIOs, Technology Domains and CTO. Ensure implementation of incident management with tiered support and within SLA requirement, Event and Problem Management. - Draw on experience to focus on optimisation initiatives to better service execution and achievement of service levels following commercial pragmatism and managing the key cost drivers of the service. - Drive engineering excellence by focusing on Agile principles, employing DEVOPS and system team constructs, growing competency and fungibility of capabilities (drawing on Group Technology domains and practices). - Contribute to the overall success of ETS service delivery and country service experience by making visible the specific capacity, availability and continuity (Always on) requirements for the Service Portfolio based on usage/consumption and forecasts. - Collaborate in ETS processes to aggregate and visualise cross service delivery by contributing to the creation and maintenance of the integrated delivery plan. Proactively identifying conflicts and dependencies between initiatives to optimise value and achieve highest efficiency of resources, by engaging with key stakeholders. - Assume overall responsibility for effective Portfolio, program, project management and Delivery capabilities delivering a broad range of contracted IT services, executing against standards and toolboxes and continuously optimising service aimed at the efficient and effective provision of IT services. - Authorise at a functional level the allocation of resources for the planning, development and delivery, as appropriate, of contracted services , setting the strategy for resource management to respond cost effectively within ETS capacity models. Data - Implement Service metrics and measures, reporting on services to ETS Service & Commercial Management standards, processes and intervals and input into appropriate systems. - Oversee the provision of service metrics and dashboards, using the information as input to plan and manage remedial efforts and service management improvement initiatives in order to achieve agreed service levels. - Analyse and interpret the Service Portfolio velocity and performance, formulating approaches and action plans to achieve optimal efficiency in the application of resources (time, people and investment) and Agile ways of working. Product - Direct and deliver contracted Business solutions and features coordinating the full service value chain relating to the specific service(s), integrating all service contributors, internal or external service partners. Managing cost and delivery to the contracted service level agreements. - Integrate technology best practice and information security standards to allow for legitimate, reputable solutions delivered to relevant markets. Financial Management - Prepare annual IT financial budgets to facilitate the management and operations of the service portfolio by formulating and gaining acceptance for annual revenue and capital budgets. Manage the financial risk of the monitoring the expenditure and assessing the health of the Service portfolio unit in consultation with Group IT Finance. - Monitor budgets against expenditure and manage IT costs in line with organisational parameters. Preferred Qualification and Experience Qualifications : - Post Grad Degree in Information Studies/ Information Technology - Relevant industry specific certification/ membership Experience : 5-7 years: - Proven track record engaging and building strong relationships with senior stakeholders (Group Business Line Heads) in corporate environment. Show understanding of complexities of implementing central systems and applications for distributed use. Knowledge of regulatory and compliance requirements related to African regions implementations will be beneficial. 8-10 years: - Significant experience managing technology in large multi-dimensional corporate environment, preferably financial industry, Managing delivery of 3rd parties and Africa Region experience. Industry and market knowledge; different ownership models. Knowledge of Agile and Lean frameworks, methods and practices and experience in being a catalyst for organisational change. Experience working in a multi-vendor and outsourced IT environment. Leadership working with individuals from diverse cultures. - Prior experience managing large teams providing managed services to customers. Experience in managing vendors/suppliers of professional IT services Leadership/management experience across multiple geographies Knowledge/Technical Skills/Expertise Vendor Management - IT Strategy & Planning - Stakeholder Management (IT) - Financial Management (IT) - IT Service Strategy - IT Resources Planning and Evaluation
Standard Bank Rosebank, Gauteng, South Africa
May 20, 2020
Full Time
Job Details Risk Management: understanding all risks - from the economic to the political - that could affect our global business, and offering guidance to all parts of the bank Job Purpose Reports to the Head of Regulatory Operations, regarding the management of the total portfolio of potential and existing non-performing loans for Personal and Business Lending, Vehicle and Asset Finance (VAF), Card and Home Loans. To control and improve provision adequacy, collections, system developments, legal costs and collection strategies through the introduction of best practice and maintaining appropriate and uniform collections policies and practices across all portfolios. To provide assistance to our business partners on deteriorating risk accounts, to prevent such accounts from becoming non-performing loans. To ensure that staff are competent and trained and that the correct culture and leadership qualities are introduced and maintained. Key Responsibilities/Accountabilities Operational Effectiveness Assumes full responsibility and accountability of the total portfolio of potential and existing non-performing loans under the control of the Deceased Estates & Insolvencies Department. Accountable for collection rates to be maintained at an agreed percentage of gross monthly average assets under management. Ongoing communication with Managers, Team Leaders and staff regarding the need to ensure continual compliance. Monitors, manages and controls within budget or alternatively agreed guidelines: Provision adequacy; Collections; Outsourcing and Operational expenditures Introduces and maintains new collection strategies and campaigns. Ensures that Managers, Team Leaders and staff, at all times, are skilled and training is constantly receiving attention. Controls and maintains management information. Liaises with business partners on developments within all portfolios product and their needs. Attends to all escalated matters. Attends to any ad-hoc functions. Financial Ensures that the age of the book is in line with the required time value of money and KPI's set. Ensures Departmental Targets are met and exceeded. Ensures that there are no counter claims against the Bank in respect of any matter. Authorizes write offs in the event of a shortfall. Monitors the legal costs charged by the panel attorneys and ensures payment of the invoices within the agreed turnaround times Risk and Compliance Ensures compliance with agreed levels of authority for own area and with all applicable laws, regulations, group policies and procedures Checks for risk implications and in need, refer to fraud Keep abreast with new policies and procedures at all times Complies with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action / sanction in respect of regulatory compliance matters. Maintains high ethical standards to prevent market abuse. Reports any breaches and exposures to the business unit head and/or the division's Regulatory Compliance Officer. Adheres to credit policies and procedures People management Responsible for inspiring, motivating, leading and managing the deceased estates and insolvencies department Responsible for the recruitment, development and retention of relevant skills in order to meet the business needs • Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job. • Ensures skills assessments and competency-based training takes place as and when required • Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these • Creates an environment in which learning and development are emphasised and valued • Takes personal responsibility for coaching and mentoring others • Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports • Promotes a culture where the values of the Bank are seen to be ‘alive' • Ensures the implementation of the leadership promise engagement • Encourages team members to express their views, resolves issues raised by the team, escalates issues if required, and provides feedback to teams on an ongoing basis. • Develops and maintains an open communication channel with direct reports and supports staff to foster greater co-operation and teamwork • Monitors and manages the performance and development of staff within the area. This includes regular one-on-one feedback sessions, conducting mid-year and final performance appraisals, as well as the moderation and relative distribution of all appraisals for the deceased estates and insolvencies department. • Drives the Talent Review Sessions and succession planning, in conjunction with Human Resources • Ensures staff are appropriately and consistently rewarded and recognised for their achievements and outputs • Ensures that disciplinary action and grievances are addressed and aligned to the Standard Bank policies and procedures Key performance measure • Optimises collections in the department • Manages age of matters within agreed timelines • Effective people management • Adheres to regulatory requirements • Reviews and maintains process/systems that will optimise efficiencies and effectiveness • Managing costs within agreed budget Preferred Qualification and Experience • LLB degree • Aipsa Insolvency Diploma • 5 years' experience in collection/recoveries to provide a broad based understanding of the various business units. • An intimate knowledge and experience of managing staff in a large operation with manual and automated processes functioning in parallel across the customer service value chain in a production and/or a financial services industry. Knowledge/Technical Skills/Expertise • Computer literacy (ie MS Office, Credit systems ie Siccs, Cacs, NT2000, OS2, CDDS, TCS) • Insolvency Act • Administration of Estates Act • Companies Act 71 of 2008 • Civil Procedure • Basic Conveyancing knowledge • Sound knowledge of the banking products and credit • Understands and working knowledge of credit systems • Good knowledge of debt collections, legal actions, and insolvency processes • Good knowledge of collateral / securities and the realisation thereof. • Intermediate branch network knowledge. • Good knowledge of the control of bad debts and laid down criteria in respect of law costs, interest in suspense, notional interest, routine and accounting procedures • Understands the Code of Banking practice and branch accounting systems and procedures
Standard Bank Cape Town, Western Cape, South Africa
May 20, 2020
Full Time
Job Details Risk Management: understanding all risks - from the economic to the political - that could affect our global business, and offering guidance to all parts of the bank Job Purpose Leads a multi-disciplinary team of CRMs & CROs who effectively and pro-actively manage credit losses through excellent credit risk management in respect of lending portfolios across products and segments (Personal, Lifestyle, Entrepreneur, Business and Agri) and supports Personal and Business Banking (PBB) in achieving their asset growth targets. Supports and proactively leads the team to support business partners and ecosystem methodology in understanding and meeting client lending needs, ultimately supporting the Universal Financial Services Organisation aspiration. Key Responsibilities/Accountabilities Account and limit management: Ensures that team of CRMs and CROs adheres to the policies and guidelines as regards verifying pre- and post- conditions of sanctions, loading of limits, rehabilitation and regularisation of irregular accounts and actioning of various risk management reports. Manages a high risk / high value or complex portfolio of risk groups for which the accounts management duties will be performed. Ensures terms of sanction are met by verifying Pre Conditions as per Credit Sanction for high value / complex facilities or as required by the credit evaluations in the sanction. Regularises agreements, ensuring they are correctly signed and regulatory requirements are met (outside of CRO/CRM mandate or for complex, high value or non-standard facilities). Manages overdue Post Conditions (once-off and ongoing), proactively engaging relationship managers and credit evaluation managers to resolve outstanding conditions. Identifies accounts or risk groups where there are indications of financial stress or declining trends. Attends to loading live limits and adjusting limits or reduction orders for Overdrafts / BRCP / MTL / BTL / Card within Delegated Authority, SLA and laid down procedures. Ensures changes to interest rates and reduction orders are actioned in accordance with risk procedures. Attends to ad-hoc / temporary loading of limits that have been approved by Credit Evaluation on Overdraft facilities within delegated authority and facilitates making funds available to clients timeously. Ensures any Pre-conditions are met before loading such a limit. Resolves escalated queries and complaints timeously to ensure great client experiences and proactive risk management solutions. Supports Credit Risk Officers and Managers in the functions where required due to mandate, complexity or experience. Proactively manages completion of annual reviews and manages overdue reviews with credit evaluations and relationship managers. Actions Internal Audit and Credit Risk Review findings and agreed actions. Through regular hind sighting of Risk functions, identify control breaches which could lead to operational losses and proposes suitable remediation. Identifies opportunities to streamline processes and deliver more effective risk management. Measures: Compliance with agreed SLA. Limits loaded with DA Overdue Post COA target % Overdue annual review target % Timeous actioning of reports and with diligence required as seen by hind sighting / review Complaints Closure of audit / CRR findings within timelines agreed. High risk and distressed account management : Proactive, active & continuous management of Monitoring and Watchlist Accounts for discussion in the monthly Credit Risk Committee meetings. Ensures that team actions Damage Control report / Client Health Check to identify distressed clients or accounts which need rehabilitative actions. Applies a holistic client view (across segments) utilising resources such as daily, weekly and monthly reports (e.g. monthly Health Check Report; Stage 1 & Stage 2 reports) as well as Credit Risk Management systems (e.g. CACS). This requires an ability to analyse information on the reports as well as Credit systems to determine what corrective action will be taken. High risk accounts incorporate accounts in arrears, fraudulent activities as well as other risk which can result in the Bank losing money. Proactively initiates and agrees an action plan / rehabilitation / restructure strategy with Credit Evaluation Managers and Relationship Managers. Takes regular and appropriate rehabilitation action in respect of accounts showing any negative trends. Ensures appropriate and proactive actions are taken by the team. Applies a pro-active and solution orientated approach and drives solution orientation within the team. Involves Business Solutions and Recoveries where required and supports them as needed. Ensures adherence to a rehabilitation plan and reduction orders are diligently monitored. Proactively manages movement between monitoring and watch list statuses in accordance with risk identified and policy. Ensures schedules for High care / Watchlist and Monitoring matters are timeously and accurately prepared. Ensures all temporary excesses that are not reduced timeously are added to the Monitoring list. Initiates issuing of S129 letters of demand as required. Supports Credit Risk Officers and Managers in the functions where required due to mandate, complexity or experience. Measures: Hind sighting of DCR / CHI report actions Rehabilitation of CRC accounts Improved roll rate on Stage 1, Stage 2 and Stage 3 accounts Reduction in impairments through proactive management of watchlist and monitoring names Quality of Watchlist and Monitoring schedules Collateral management : Ensures that appropriate processes are adhered to for collateral release post approval by Credit Evaluations. Ensures the manual collateral spreadsheet is updated. Ensures effective monitoring of pledged share accounts and the attached covenants, as well as share payments within covenants. Manages various requests such as requests for sub-divisions, third party bond applications, release considerations, alienation of land, removal of restrictive title conditions, consent for rezoning, servitudes, establishment of townships, consolidation of property etc Ensures collateral is verified against the Securities Management Systems records when preparing agreements. Identifies opportunities to improve processes and risk management. Measures: Adherence to SLAs Hind sighting to reflect adherence to processes, SLAs and correctness iro completion of tasks. Agreement preparation: Ensures team has the relevant skills to correctly prepare Business Term Loans, Medium Term Loans, Overdraft and Business Revolving Credit Plan agreements, as well variation to these agreements in line with Sanction document from Credit Evaluation Manager (CEM) or Credit Evaluations Officer within delegated mandate and policies. Ensures correctness of agreement and collateral (existing and proposed). Reviews compliance documents to ensure borrower has necessary capacity to execute the agreement. Reviews S 44, 45 & 46 (where relevant) resolutions and ensures correctness thereof. Supports Credit Risk Officers and Managers in the functions where required due to mandate, complexity or experience. Ensures that CROs and CRMs are trained and mandated to draft agreements and check collateral and compliance documents. Measures: Adherence to SLAs Meets error rate thresholds (through hind sighting) Guarantees: Ensures cash cover accounts held as collateral has sufficient funds to cover the guarantee required. Ensures that pledged indicators are loaded to the cash cover account held as collateral. Monitors for regularisation of the collateral. Measures: Adherence to SLA Adherence to process (through hind sighting) Training and mentoring : Ensures that team is upskilled as required to perform credit risk functions, specifically across segments and products. Supports team in adopting changes to processes, procedures and policies ensuring continued stability of the team. Assists with training new staff as and when required and cross skilling of existing staff. Provides credit guidance and advice to business through the sharing of knowledge, coaching and assistance in improving the understanding and quality of credit risk. Attends additional training and learns to enhance credit skills as required. Mentors and coaches team to ensure appropriate skills within the team. Conducts reporting and quality assurance on any other activities in order to facilitate development (hind sighting). Measures: Feedback from stakeholders and team. Skills development of team tracked through cross skilling targets Completion of PDPs for team Management information: Provides input as required for various reports and portfolio management. Extracts insights from the portfolio management and operation reports to ensure productivity of teams and proactive management of credit risk in the portfolio. Prepares monthly management feedback iro performance of the team, operations and asset book. Measure: Stakeholder feedback Actions taken and input provided in response to the portfolio and operational reports Monthly reporting quality and insights Stakeholder management: Builds and maintains relationships within the broader credit team and business stakeholders. Provides guidance on Credit Risk matters and optimises relationships with Business Partners by attending various Connects physically or via Videoconferencing and/or telephone conferencing. Ensures that service is provided to the satisfaction of all stakeholders in terms of service level agreement. Facilitates and participates in Round Table discussions. Attend business and team connect sessions or squad meetings. Measure: Stakeholder feedback Attendance and participation at meetings Project management: Participates in projects and any ad-hoc functions, including training of staff. Implements best practice methodologies in areas of operations and channel management. Participates in and continuously improves on operational processes as required to enable the business to make sound business decisions and deliver to clients. Identifies process changes and engages with relevant stakeholders (e.g., process owners) to effect process or procedural improvements. Standardised and simplified processes and systems that will enable the business to deliver consistent customer experiences. Measure: Projects completed within SLA's and expected outcomes Change management : Champions and participates in the roll out of any new initiatives and encourages and drives adoption of new systems and processes as required. Leads their team through changes providing support to team members. Measure: Adoption and participation rates People management: Manages a team to ensure effective delivery of objectives for the Super Catchment, and ultimately for the Province and the Bank. Develops a high performing team by embedding the bank's performance process, regular performance feedback and coaching. Addresses poor performance. Motivates team members and ensures that they receive recognition for work well done. Determines development needs of the team, specifically identified talent, and ensures that development opportunities (training, rotation, on-the-job learning) are budgeted for and executed. Maintains a succession plan for the team by reviewing the skills of the team at least twice a year and has career conversations with them. Interviews and recruits new members of the team, including determining the appropriate salary with input from the Human Capital Business Partner. Creates workforce plans for the area to ensure that current and future business requirements can be met. Such plans should be revisited at least twice a year. Uses workforce plans to obtain headcount approvals on an annual basis and as input into the financial budgeting cycles. Creates quarterly leave plans to ensure adequate coverage. Approves leave requests and leave sell requests. When required, initiates disciplinary processes for team members. Resolves grievances raised by team members, escalating only if unresolved. Direct Reports 1-10 people. Measure: Effective people management (e.g. performance appraisal discussions conducted; performance contracts in place; job descriptions in place and kept up to date, OHI survey scores and improvement thereof, talent matrix' kept up to date and plans). Preferred Qualification and Experience Minimum Qualification: First Degree-Field of study: Business Commerce A qualification in Credit Risk Management or Credit Diploma or other relevant credit training 5-7 Years experience, good knowledge and understanding of Risk Management, collateral and collection processes within the banking environment. Knowledge of products as offered by SBSA across segments Knowledge/Technical Skills/Expertise Legal Agreements Collections / rehabilitation Fulfillment of loans Financial statement analysis Lending Collateral Collections Credit delivery Growing Capability Leading Courageously Driving Delivery of Results Purposeful Collaboration Holding People Accountable
Standard Bank Simmonds, Gauteng, South Africa
May 20, 2020
Full Time
Job Details Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible Job Purpose Responsible for the end to end processing of Export Letters of Credit to ensure that transactions are in accordance with international standard banking practice, rules and regulations with a view of avoiding reputational and financial risk for the Standard Bank Group. Key Responsibilities/Accountabilities Advising and Amendment of Export Letters of Credits Conduct due diligence and workability checks on the incoming Letter of Credit this includes regulatory and compliance checks Assess all requests for confirmation on Letters of Credit and submit requests to the relevant area for approval Perform an intermediary role by re-issuing Letters of Credit received from the Issuing Bank to the Second Advising Bank Advising of Export Letters of Credit to both domestic and foreign entities Assign proceeds under Letter of Credit transactions where requested by the client/foreign banks Identify opportunities to cross sell and submit these to the relevant Sales areaDocument Checking of Export Letters of CreditPerform checking of documents presented in accordance with the terms and conditions under the Letter of Credit and subject to International Standard Banking Practice (ISBP), ICC Uniform Customs and Practice for Documentary Credits (UCP) 600, International Standby Practice (ISP) 98 rulings where applicable Performing the necessary 2nd and 3rd checks on documents for confirmed letters of credit and high value transactions Disburse documents in accordance with client or foreign bank instructions Arrange for collection and delivery of shipping documents with various courier companies Handling and resolving all disputes related to discrepant documents with clients and banks and/or escalate to Team Leader/Manager and/or relevant stakeholders if needed. Notify Bank Sector Confirmations on all drawings made under utilization of a confirmed Letter of Credit Documents sent on approval basis to be queried for acceptance/payment Process reimbursement claims in accordance with Uniform Rules for Reimbursement Act in accordance with relevant client and foreign bank instructions Escalation to Sales for client education on Export Letter of Credit processing Ensure that all physical documents are securely stored and annotated in a locking away registerPayment of Export Letters of CreditsProcess reimbursement claims/settlements in accordance with Uniform Rules for Reimbursement Act in accordance with relevant client and foreign bank payment and standing instructions Assess all requests for discounting on letters of credit and submit requests to the relevant area for approval Apply for spot covers, deliver Forward Exchange Contracts and draw down/credit Customer Foreign Currency Accounts as per clients instructions Request Bank Sector Operations to place funds for Cash Covered transactions. Prepare cash entries and submit for processing to the relevant area Effect discount payments on financed drawings Escalate all outstanding requests for payment instructions to the relevant stakeholders Advise clients upon receipt of funds and request relevant payment instructions Diarise for repayment of discounted and/or refinanced drawings Process all refinance requests received from the foreign bank and ensure that the beneficiary is paid accordingly Provide mark- up details to Nostro on finalized drawings Perform controls, administration and reporting duties across all Letter of Credit functionsIdentify Combatting Terrorist Financing (CTF), Financial Intelligence Centre Act (FICA) and Anti Money Laundering (AML), Sanctioned affected transactions that would require additional approval to determine internal compliance regulations. Refer all suspicious transaction as per Suspicious Transaction Reporting (STR) Correctly report all transactions to the South African Reserve Bank (SARB) when performing Balance of Payment (BOP) across all functions Scrutinize all reports timeously and thoroughly to ensure all appropriate action is taken in respect of exceptions and relevant comments are annotated on the report Process all manual entries timeously to avoid unreconciled entries on a daily and monthly basis on the Forex Settlement Suspense Account and Rejected Transfers Account Report all system issues and operational incidents to management Look up of all outstanding entries on the relevant Nostro/Vostro accounts and be able to reconcile items on a daily basis Complete and submit daily productivity sheets to Team Leader Engage with client on a face to face basis by assisting with relevant requests and documentation Capture and/or release all transactions on the relevant trade processing system in line with limits/levels of authority Perform due diligence on all transactions received by adhering to checklists Monitoring the relevant workflow system for all incoming work to be processed by continuously checking relevant queues and allocating work Uploading supporting correspondence/approvals to the relevant workflow system Apply correct pricing to all letters of credit by referring to relevant pricing schedules and SharePoint inclusive of concessionary pricing Accurate processing of relevant SWIFT message types by adhering to SWIFT standards Ensure no revenue leakage through accurate processing of commissions Issue manual invoices for non-Standard Bank clients to recover outstanding charges Perform signature verification in accordance with mandates held Support change initiatives Adhere to fax/email indemnity policy when processing all client instructions Provide excellent customer service Proactively keeping all internal and external clients and stakeholders informed Provide excellent customer service through error-free processing in order to ensure that Customer Survey Index targets are achieved Assist Service, Sales and Relationship Managers with operational requirements on Documentary Credits Ensure Service Level Agreement is adhered to provide a high level of customer service Adhere to International Standards of Organization (ISO) procedures, working instructions and policies Preferred Qualification and Experience Qualifications Minimum qualification 1 Certified Documentary Credit Specialist (CDCS), Minimum qualification 2 Certificate in International Trade Finance (CITF), Experience Experience required 1* Job Function: Global Markets Job Family: Foreign Exchange Years: 3-4 Years Experience Description: Experience with spot transactions, forward exchange contracts, options, swaps, foreign currency accounts, Nostro and Vostro accounts, exchange rates, balance of payments, exchange control, Nostro/Vostro reconciliation, SWIFT concepts, trade finance, have knowledge and experience of Trade products (Letters of Credits - Standby/Commercial/Revolving, Open Accounts), , Sanctions/compliance. Experience with all relevant publications governing Letters of Credit such as International Standard Banking Practice, Uniform Customers and Practice for Documentary Credits, International Standby Practices, Uniform Rules for Bank - Bank Reimbursements, International Commercial Terms (Incoterms) and ensure correct application of these rules Experience required 2 Job Function: Risk Management Job Family: Risk Mitigation Years: 3-4 Years Experience Description: Identify and understanding risk (financial, reputational, regulatory, credit and documentary risks)as it relates to Letters of Credit and understanding the reporting processExperience required 3: Job Function: Personal and Business Banking Job Family: Customer Service Years: 3-4 Years Experience Description: Experience in dealing with various stakeholders and managing their expectations. Customer service oriented. Ability to understand customer needs and requirements. Ability to resolve client queries. Ability to deal with difficult and demanding customers. Experience preferred 1 Job Function: Global Markets Job Family: Foreign Exchange Years: 3-4 Years Experience Description: Experience with spot transactions, forward exchange contracts, options, swaps, foreign currency accounts, Nostro and Vostro accounts, exchange rates, balance of payments, exchange control, Nostro/Vostro reconciliation, SWIFT concepts, trade finance, have knowledge and experience of Trade products (Letters of Credits - Standby/Commercial/Revolving, Open Accounts), , Sanctions/compliance. Experience with all relevant publications governing Letters of Credit such as International Standard Banking Practice, Uniform Customers and Practice for Documentary Credits, International Standby Practices, Uniform Rules for Bank - Bank Reimbursements, International Commercial Terms (Incoterms) and ensure correct application of these rules Experience preferred 2 Job Function: Risk Management Job Family: Risk Mitigation Years: 3-4 Years Experience Description: Identify and understanding risk (financial, reputational, regulatory, credit and documentary risks)as it relates to Letters of Credit and understanding the reporting processExperience preferred 3 Job Function: Personal and Business Banking Job Family: Customer Service Years: 3-4 Years Experience Description: Experience in dealing with various stakeholders and managing their expectations. Customer service oriented. Ability to understand customer needs and requirements. Ability to resolve client queries. Ability to deal with difficult and demanding customers. Knowledge/Technical Skills/Expertise Competency Label: Written Communication Competency Description: Ability to express ideas by means of clear and effective writing, in order to support professional communication internally within the Bank and externally. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Workspace Management Competency Description: The ability to keep a workspace/desk/cubicle clean, tidy, uncluttered and properly stocked with stationery. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label:Effective Business Communication Competency Description: The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Product Knowledge Competency Description: Knowledge and understanding of the features, benefits and pricing of the products and services on offer to customers. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Product Related Systems Competency Description: The understanding of how product applications are captured on systems and the inputs required and outputs received from the systems for customers. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Continuous Process Improvement Competency Description: The ability to review existing processes with the view to find better ways to execute tasks on a continuous basis. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Banking Process and Procedures Competency Description: Sound knowledge of the Bank's laid down policies and procedures as it relates to the processing of customer transactions. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Heart of Customer Experience Competency Description: Within the Standard Bank Customer Experience Framework, the ability to treat the customer with respect and dignity, at a personal level, in a positive and friendly manner. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Mind of Customer Experience Competency Description: Within the Standard Bank Customer Experience Framework, is competent and skilled to enhance the customer experience: the ability to educate a customer. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Attitude of Customer Experience Competency Description: Within the Standard Bank Customer Experience Framework, the ability to represent the values of Standard Bank, take ownership and show passion for customer service. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Client Servicing Competency Description: The ability to respond to client requirements, queries and complaints.Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Handling Difficult Calls Competency Description: Is able to diffuse difficult situations in order to address customer's problems effectively. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Query Resolution Competency Description: The ability to handles queries effectively and formulate appropriate responses. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Handling Difficult Calls Competency Description: Is able to diffuse difficult situations in order to address customer's problems effectively. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Active Listening Competency Description: The ability to question, probe and determine all the information required in order to resolve enquiries from customers.Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Verbal Communication Competency Description: The ability to use language in a business context to clearly express ideas and transfer concepts to others. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Occupational Health and Safety Competency Description: The knowledge and understanding of regulatory requirements that govern the safety and health of employees who work in company buildings. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: ISO9001 Competency Description: Knowledge and understanding of the formal international frameworks for measuring and monitoring quality. Proficiency Level: PROFICIENT - Clear knowledge and application of the conceptCompetency Label: Root Cause Analysis Competency Description: Knowledge and application of techniques that can be applied to determine the cause of process or control failures. Proficiency Level: PROFICIENT - Clear knowledge and application of the concept
Standard Bank Simmonds, Gauteng, South Africa
May 19, 2020
Full Time
Job Details Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible Job Purpose As per JD Key Responsibilities/Accountabilities As per JD Preferred Qualification and Experience As per JD Knowledge/Technical Skills/Expertise As per JD
Standard Bank Johannesburg, Gauteng, South Africa
May 19, 2020
Full Time
Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced UI/UX Designer, PBB SA IT to join our team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent. Job Purpose A Product Designer (UI/UX designer)'s job is to design seamless and cohesive digital product user experiences through sophisticated user interfaces that contribute to the positive customer experience of current and prospective customers of Standard Bank Group (SBG). They are responsible for defining the user problem, conceptualising the solution and seeing it implemented right through to production and go live. Furthermore they are required to provide guidance and support to various areas of the enterprise that are responsible for the adoption and use of the solution created. Key Responsibilities/Accountabilities Understand and define problem statement and product vision, based on the business requirement and the user needs. Identify and act on opportunities to help improve SBG's business and service experience. Assist in developing the project roadmaps, in collaboration with product/feature team members, in order to create an intuitive, cohesive and seamless user experience. Establish clear creative briefs for projects, together with internal customers to fully understand the business requirements and guide projects in a suitable direction. Work with design partners, by analysing business and customers, in order to understand the needs and characteristics of target customers. Utilise various user design and research methods to understand and empathise with the customer's motivations, friction points and decision-making processes. Define and enable success criteria for the work and audience and ensure that verifiable data is available to prove the success of the design. Maintain a detailed understanding of the customer experience in order to design a cohesive experience across user tasks and activities across the journey. Negotiate design decisions between design, technical and business stakeholders, presenting work and relevant reports in order to address customer needs and track success metrics. Produce information architecture, site structures and maps, user journeys, interaction flows and wireframes in line with user requirements and business goals, while considering technical constraints. Design concepts, user interface sketches, schematics and information architecture working closely with feature analysts and developers in order to create a platform for innovative solutions. Identify best practice through research and development and case studies to ensure that designs and solutions are aligned to industry standards and trends. Build and iterate high quality prototypes, drawing feedback from user testing to create the ideal user experience within specified guidelines and deadline. Create design artefacts that address the defined problem, working with the product team to develop a platform which provides solutions suitable to respond to the problem. Conceptualise user interfaces and explore design options for the digital executions. Assess and optimise the performance of new and existing features by conducting or participating in usability testing and interpreting analytics data to track the success of these features. Manage design sprints and translate UI designs into fully functional interfaces, working with the developers, engineers and feature analysts, to maintain the quality of the design. Create and provide documentation to assist with marketing and support activities related to adoption of the product/feature. Foster effective teamwork, collaboration between design team members, internal and external stakeholders to ensure individuals perform optimally in achieving team objectives. Guide, coach and mentor junior designers and others with informal reporting relationships to foster excellence. Preferred Qualification and Experience Qualifications Higher Certificate in Information Technology Any certificate or short course in digital design, multimedia, graphic design, common prototyping software and related topics would be advantageous Experience This role requires a minimum of 5 - 7 years experience in Analysis and Design (3 years experience in either User Experience (UX) or User Interface (UI) focusing on digital products, with at least 1 year in product design (end-to-end UX and UI). Knowledge/Technical Skills/Expertise User Experience Qualitative research User Experience requirements gathering User Interface Design Visual Design User Experience Content Writing User Experience Prototyping User Experience Information Architecture Service Design
Standard Bank Johannesburg, Gauteng, South Africa
May 19, 2020
Full Time
Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced CIO: PBB - Customer Journeys to join our team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent. Job Purpose To provide strategic vision, advise, plan, govern, report on the Corporate Function/Product Line technology enabling implementation of the Group business strategy. To establish, innovate and oversee the relevant technology toolbox, as domain owner, in partnership with countries, delivering desired client experience in all markets across the Group. To deliver the Corporate Function/Product Line technology mandate across the Group, overseeing delivery execution in country and shared execution. Key Responsibilities/Accountabilities Technology & Architecture Negotiate and agree the services that will be set-up as shared execution between countries to allow for optimal implementation of capabilities based on country tiering, affordability and accessibility. Develop and act as custodian of the IT Blueprint, overseeing the requisite toolbox (solutions, technology tools and standards, preferred vendors) in collaboration with countries, Business Line or Corporate Function to fit market needs. Incorporate fit for purpose technical architecture that support the technology plan catering for tiered country requirements and objectives, in partnership with Enterprise Architecture. Innovate toolbox to achieve optimal technology plan implementation and meet client needs, allowing country to win in the market. Deliver the strategic technology plan overseeing execution, quality of service and stability of domain solutions delivered via country and shared execution capabilities (Group and Regional). Oversee, guide and support execution, quality of service and stability of domain solutions, delivered via country and shared execution capabilities, to ensure a consistent customer experience Client Articulate the desired customer experience and service management expectations across all relevant markets as part of the technology plan to drive the right outcome for the client across all markets. Advise Corporate Function or Product Line on the appropriate strategic technology plan to drive the right outcome for the client across all markets. Financial Management Monitor budgets against expenditure and manage IT costs in line with organisational parameters. People Collaborate with Enterprise Architecture, Information Security, technology practices and country structures to ensure standards, guidelines, solutions and services are fit for country. Build the Business Line IT community, domain, across all markets, i.e. town halls and guilds with relevant individuals across countries and shared execution. Plan for skills development of appropriate domain knowledge across all countries. Provide a view on skills base as well as rotation plans, to ensure delivery of appropriate solutions in local markets. Collaborate with Group Business Line and countries to select applications/infrastructure and vendors to implement the technology plan and IT Blueprint. Strategy Understand country tiering dimensions and individual country dynamics to determine appropriate localisation of technology capabilities taking into account country regulatory considerations. Research and investigate industry solutions and the application of emerging technologies to ensure innovation as part of the technology plan. Understand maturity of local partners and vendors and ensure that vendors are portable between countries/regions (were required). Verify whether solutions and tools are fit for purpose in countries/markets to meet service management expectations and service clients adequately, leading the adaption of strategic plan and toolbox as required. Interpret the Corporate function or Product Line strategy, producing a strategic technology plan that will enable the implementation of the Corporate Function or Product Line strategy and align with Group Technology strategy and objectives. Product Align, integrate the IT Blueprint with other Business Line technology plans to ensure UFSO objectives are met and deliver on the strategic intent of defined Customer journeys. Integrate technology best practice and information security standards to allow for legitimate, reputable solutions across the Group. Risk, Regulatory, Prudential & Compliance Define and maintain the related solution, tool and vendor selection criteria for use by country operations to achieve alignment with the technology plan. Lead governance processes to decide deviation from technology toolboxes and standards. Lead the development of an IT Governance framework to ensure that solutions are regulatory compliant. Mitigate risks by reporting and managing in collaboration with appropriate business governance forums, regional and country technology structures. Preferred Qualification and Experience Post Graduate Degree in Information Studies Post Graduate Degree in Information Technology Relevant Product Industry Certification e.g. Agile Extensive knowledge and understanding of customer experience optimisation in the digital age, understand customer journey mapping and the relationship with the customer during their banking life. Be proactive and forward looking by using data to predict a customer's behaviour, their wants and needs to ensure a long lasting and meaningful relationship with the customer while constantly improving their experience across all areas of the Bank. 5-7 years experience in Technology business partnering, strategy and planning. Experience Description: Knowledge of Agile and Lean frameworks, methods and practices and experience in being a catalyst for organisational change.Experience working in a multi-vendor and outsourced IT environment. Leadership/ management experience working with individuals and teams from diverse cultures. 5-7 years experience in Information Systems Architecture. Experience Description: The candidate will have come from a background of full lifecycle design and development covering multi-tier environments and markets. 8-10 years experience in Technology business partnering, strategy and planning. Experience Description: Significant experience managing technology in large multi-dimensional corporate environment, preferably financial industry, Managing delivery of 3rd parties and Africa Region experience. Industry and market knowledge; differet ownership models. Knowledge of Agile and Lean frameworks, methods and practices and experience in being a catalyst for organisationa change.Experience working in a multi-vendor and outsourced IT environment. Leadership working with individuals from diverse cultures. Knowledge/Technical Skills/Expertise Benefits Management - Monitoring for the emergence of anticipated benefits (typically specified as part of the business case for a change program or project). Action (typically by the program management team) to optimize the business impact of individual and combined benefits. Emerging Technology Monitoring - The identification of new and emerging hardware, software and communication technologies, products, methods and techniques and the assessment of their relevance and potential value to the organization. The promotion of emerging technology awareness among staff and business management. Vendor Evaluation & Management - Knowledge of the process for evaluating, selecting and managing products, tools, services, infrastructure components and applications in line with the organisations business needs and architectural principles. IT Knowledge - Possesses a deep and broad knowledge base in fundamental IT technical skill sets. Stays informed on emerging trends. Knowledge of Banking & Financial Service - Knowledge of business concepts, entities (definition, ownership, use, semantics and syntax) specific to the Banking and Financial Services industry. IT Strategy & Planning- The ability to develop a long term vision for the utilisation of IT based systems used by the Bank to modernise the work methods and improve efficiency and response times for different functions. Internal & External IT Environment - Knowledge and understanding of the external and internal environment - global marketplace experience, developments and trends that could have an impact on the IT function. Stakeholder Management (IT) - The coordination of relationships with and between key stakeholders, during the design, management and implementation of business change.
Standard Bank Simmonds, Gauteng, South Africa
May 19, 2020
Full Time
Job Details Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production Job Purpose To manage and oversee the Bank's operational and tactical development initiatives which include the execution and, implementation of application delivery programmes and projects against the Bank's standards, policies and procedures and governance guidelines and Service Level Agreements. To provide technical solutions to the needs of stakeholders by interpreting business requirements, defining technical tasks, engineers' quality software, performing end to end testing, as well as supporting and troubleshooting technical questions, software and database issues. Key Responsibilities/Accountabilities Adhere to Agile methodologies and follows Agile principles through work outputs and behaviours Strive to reach mature levels on the Continuum model by building own and team competence to work in a continuous delivery environment: Champion team learning and adopt suitable methodologies and practices. Collaborate with colleagues from different disciplines in a cross-functional team to deliver against iteration targets. Work in partnership with Business representatives (e.g. Product Owner, Product Manager) ensuring alignment and value to the customer. Manage work effectively as an individual and team member including the reprioritisation of backlogs and reacts flexibly to changing demands through. Manage work using available resources and methodologies ensuring full team engagement. Estimate the size and complexity of the work within the team and managing this appropriately. Determine the technical design in their area of concern, within the architectural guidelines. Drive team commitments to the work in every iteration or Program Increment. Be responsible for value and builds to continuously improve the quality of deliverables. Find ways to improve own and the team's delivery and value to the customer on a continuous basis. Scope, Plan, Design and Review end to end solutions Advise the development staff on the evaluation and impact analysis of major design options. Engage with Information Technology support teams and business stakeholders to scope plan and design end to end solutions. Define and Develop application complex code Produce outline system specifications using solution designs, functional specifications or technical specifications as input, including input into scope, constraints (such as performance or resources), hardware, network and software environments and depending on the complexity of the project or change, might need to get the different resources from the different BU's. Produce specifications for systems functions, information flows, data loads, implementation strategy, phasing of development, requirements not met and alternatives considered. Translate logical designs into component designs taking into account the solution design, performance requirements and existing systems. Perform risk analysis and produce development plans in order to consider the impact of design decisions. Build, code and review user and system interfaces including menus, screen dialogues,inputs, reports, validation and error correction, processing rules, access, security, audit controls, recovery routines and contingency procedures. Work with data analysis colleagues to produce or update system or object data models and correlate these with corporate models. Work with database design or database administration teams to translate object and data models into appropriate database schemas within design constraints. Assist less experienced colleagues with complex coding problems. Conduct quality assurance and approve developed code linked to supplied specifications for production deployment. Provide guidance and assistance to colleagues on any aspect of program component design, creation, testing and documentation. Conduct Testing across various IT platforms Prepare test cases for unit testing purposes and review test cases as produced by other developers for unit testing purposes as required. Conduct unit testing and fix detected errors. Testing can be done on own work as well as on that of other colleagues in the team. Develop technical support documentation within agreed standards. Document all work done as per standards, methods and tools used in the bank for application development. Review work done by developers to assure all work has been done as per standards, methods and tools used in the bank for application development. Construct, interpret and execute end to end system and program tests to verify correct operation of completed systems. Ensure adherence to release methodology and technical change management procedures for all changes. Adhere to own or manage team's project timelines for new developments and agreed service level timelines for repairing defects. Drive Continuous improvement Coach the junior developers on technical aspects of application development, controls, and documentation standards as well as on engaging effectively. Perform quality assurance on the work completed by junior developers. Quality assurance can cover code developed as well as supporting documents and test plans. Look actively for opportunities to shorten development times, improve skills of the team and improve cost efficiency of application development activities. Ensure that all component designs take into account all specified requirements and constraints. Provide level 3 support and production standby post go live. Preferred Qualification and Experience Qualifications Minimum qualification BSc Comp Science, B.Com Informatics degree or advanced degree Bachelor's degree in a field requiring strong analytical and quantitative skills such as Computer Science, Engineering, Mathematics, Information Systems or similar Preferred qualification BSc Comp Science, B.Com Informatics degree or advanced degree Bachelor's degree in a field requiring strong analytical and quantitative skills such as Computer Science, Engineering, Mathematics, Information Systems or similar Experience Experience required: 5-7 years in Information Technology 5-7 years in Application Support IT Knowledge IT Development IT Applications Automated Unit Testing Data Integrity Write code Knowledge/Technical Skills/Expertise .NET Development - C# - Object Oriented Development Knowledge of Microservices, Cloud and Container Architecture - Service Fabric/Kubernetes Deployment of applications in Azure (via VSTS CI&CD with scripting and automation) Experience with Visual Studio IDE, Web Services Design/Deployment, REST Services, SOAP Services, Web API, Google Web Toolkit, IBM API Gateway, Azure API Manager - Json/Http, XML/Http Experience in working with MS SQL ORMs - Dapper Swift, Objective C, Ionic MSIS, MSRS, MSAS - Reporting Swift, Objective C, Ionic Runtime tools : Webpack, Angular CLI, Node, Git, Maven Service Bus/Messaging Architecture Windows Services Experience in working with SQL and NoSQL databases, PL/SQL AGILE and SCRUM Methodologies Code Architecture and Patterns Domain specific Factory/Repo Pattern etc Experience in implementing and monitoring Microsoft Azure Solutions Cloud computing technologies Emerging computer trends Websites : Create, configure, monitor, deploy into App Services Authentication Concepts : Active Directory Domain Services, Federated Services, OAuth Native/Hybrid Mobile Application Development