Customer Service Consultant

  • IsoMetrix
  • Fourways, Gauteng, South Africa
  • Oct 18, 2019
Permanent Information Technology

Job Description

Introduction

Metrix, a fast-growing South African company with international offices in North America and Australia, is a leading provider of software solutions for Governance, Risk and Compliance management and reporting.
We are looking for a candidate with Software Support experience to join our Customer Services, team in an IT software development environment.
The Metrix DNA encompasses the following core values and behaviours:
  • Own It!
  • Do the right thing
  • Embrace Ideas
  • Win together
  • Think Beyond

Specification

Main purpose of Job:
Provide software support to live clients.
Primary responsibilities:
  • Logging of support calls via internal system
  • Call classification
  • Replication of issues
  • Customer fixes and liaison
  • Monitoring Support Dashboard and escalating issues as they arise
  • Process and system improvement in conjunction with Team Lead, Customer Services Manager and Account Managers.
  • Mobile application support

Requirements

Minimum qualification and experience:
  • Grade 12
  • Minimum 5 years' experience in Software support
Experience / training that would be an advantage:
  • An IT related qualification.
  • Exposure to QlikView and / or web based software.
•Exposure to IsoMetrix and / or integrated risk management.

Application Deadline

Oct 25, 2019