Metrix, a fast-growing South African company with international offices in North America and Australia, is a leading provider of software solutions for Governance, Risk and Compliance management and reporting.
We are looking for a candidate with Software Support experience to join our Customer Services, team in an IT software development environment.
The Metrix DNA encompasses the following core values and behaviours:
- Own It!
- Do the right thing
- Embrace Ideas
- Win together
- Think Beyond
Main purpose of Job:
Provide software support to live clients.
- Logging of support calls via internal system
- Call classification
- Replication of issues
- Customer fixes and liaison
- Monitoring Support Dashboard and escalating issues as they arise
- Process and system improvement in conjunction with Team Lead, Customer Services Manager and Account Managers.
- Mobile application support
Minimum qualification and experience:
- Grade 12
- Minimum 5 years' experience in Software support
Experience / training that would be an advantage:
- An IT related qualification.
- Exposure to QlikView and / or web based software.
•Exposure to IsoMetrix and / or integrated risk management.